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Author: Duncan J Carter

Published date: 2018/08


Ultimately, leadership is a complicated issue. There’s no one way to do it. And often the best leaders combine different methods, changing up their styles as the situation changes. What works for a startup, for example, may not be the best way to manage a restaurant.


Management is not a simple task. It needs knowledge and experience. Because of that, there is the existence of hierarchy, organisational structure, and possibilities for each organisational member with adequate knowledge, experience, and skills to move from the bottom to the middle and top level of the managerial pyramid.


While management trends can change so fast, the long term trend in management has been defined by a market embracing diversity and a rising service industry. Managers are currently being trained to encourage greater equality for minorities and women in the workplace, by offering increased flexibility in working hours, better retraining, and innovative (and usually industry-specific) performance markers. Managers destined for the service sector are being trained to use unique measurement techniques, better worker support and more charismatic leadership styles. Human resources finds itself increasingly working with management in a training capacity to help collect management data on the success (or failure) of management actions with employees.


Unfortunately, it is impossible to be a good manager and not anger your employees every once in a while. Good managers have to make tough decisions, like asking employees to work overtime or to change their behaviour. The best way to deal with a soft heart is to let them know up front that you would rather they be frank with you instead of telling you what they think you want to hear. Every once in while, challenge their praises about you.

Think back on your career and the managers you have had. I am sure that you have had good managers and others who were maybe not so great. When I ask people to list what made the good managers "good," most of the examples they give me are to do with behaviour, or style.