Helpdesk Administrator – Manchester
Manchester, North West-
£15 per hour
Consultant name: Karen Chatfield
PRS are seeking to recruit an experienced Temporary Cover Helpdesk Administrator based in city centre Manchester – £15.00 per hour – Monday to Friday – 8am – 5pm.
Dealing with day to day enquiries
Responsible for client facing Help Desk
Producing various reports for the client
Working closely with the contract support by ensuring the following responsibilities are carried out in a timely fashion
Raising Work Orders for new jobs / contracts / quotes
Raising Purchase Orders and placing call outs to sub-contractors
Ensuring all client files are maintained accurately and kept up-to-date
Processing task sheets daily
Logging holiday, sickness for team engineers
Day to day admin including photocopying, filing etc.
Cover holidays, sickness & lunch for other admin team staff
Annual archiving of site files
Positively respond to both our internal and external customers through effective communication and personal accessibility, while optimizing contract performance.
Ensuring that all documentation is received from Sub-contractors with regards to Health & Safety and Company Legislation
Check for overnight callouts & respond accordingly
Ensuring WIP (work in progress) is up-to-date at all times
Maintaining of the site sub-contractor records and Log Book System
Produce statistical reports on a weekly and monthly basis
Ownership of all tasks through to completion.
Raising reactive jobs and allocating PPM’s using Concept Evolution system
Keep Opti-MIS updated with all required documentation.
Uploading sub-contractor service sheets on to Opt-Mis system
Answering telephone to internal customers
Taking meeting minutes
Booking internal meeting rooms
Confident communication with the client and engineers including telephone, email, radio and face to face
What to Do:-
If you are interested then please submit your details now.
Please note if you have not heard from us within 5 days, then your application has not been successful.
PRS is an equal opportunities employer