Helpdesk Administrator – Manchester


Helpdesk Administrator – Manchester



Manchester, North West


£15 per hour

Consultant name: Karen Chatfield

PRS are seeking to recruit an experienced Temporary Cover Helpdesk Administrator based in city centre Manchester – £15.00 per hour – Monday to Friday – 8am – 5pm. 

Job Specification:

Dealing with day to day enquiries

Responsible for client facing Help Desk

Producing various reports for the client

Working closely with the contract support by ensuring the following responsibilities are carried out in a timely fashion

Raising Work Orders for new jobs / contracts / quotes

Raising Purchase Orders and placing call outs to sub-contractors 

Ensuring all client files are maintained accurately and kept up-to-date

Processing task sheets daily

Logging holiday, sickness for team engineers

Day to day admin including photocopying, filing etc.

Cover holidays, sickness & lunch for other admin team staff

Annual archiving of site files

Positively respond to both our internal and external customers through effective communication and personal accessibility, while optimizing contract performance.

Ensuring that all documentation is received from Sub-contractors with regards to Health & Safety and Company Legislation

Check for overnight callouts & respond accordingly

Ensuring WIP (work in progress) is up-to-date at all times

Maintaining of the site sub-contractor records and Log Book System 

Produce statistical reports on a weekly and monthly basis

Ownership of all tasks through to completion.

Raising reactive jobs and allocating PPM’s using Concept Evolution system

Keep Opti-MIS updated with all required documentation.

Uploading sub-contractor service sheets on to Opt-Mis system

Answering telephone to internal customers

Taking meeting minutes

Booking internal meeting rooms

Confident communication with the client and engineers including telephone, email, radio and face to face

What to Do:-

If you are interested then please submit your details now.

Please note if you have not heard from us within 5 days, then your application has not been successful.


PRS is an equal opportunities employer

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