Resident Liaison Officer – London

...

Resident Liaison Officer – London

Facilities

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London, South East

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£32,000 + £3000 Travel Allowance

Consultant name: Chris Chitty

Resident Liaison Officer
Domestic Heating Projects
London
£32,000 + £3000 Travel allowance
 
We are recruiting now for a Resident Liaison Officer (RLO) to work on domestic heating projects for our client who are a specialist renewable energies contractor.  In the role of Resident liaison Officer you will be engaging the tenants/residents on properties where renewable energy technologies are being installed. 
 
In the role, you will be the liaison between the residents and the contractor who is installing the renewable energy heat pumps into the properties.  The successful candidate will display the correct attitude and behaviour, job knowledge and effective communication to build good working relationships, establishing and maintaining communication channels throughout the Company.
 
The main duties of the role include: 

  • Be the point of contact for residents
  • Manage any queries or complaints in a timely manner
  • Attending and contributing to operational meetings
  • Oversee the complaints procedure ensuring complaints are dealt with quickly and effectively
  • Working with site management team to keep residents fully informed
  • Liaise and support residents throughout planned maintenance
  • Identify any special needs or circumstances of individual residents
  • Maintain records in line with company procedures ensuring compliance with GDPR

 
Requirements for the position

  • Previous experience of providing high level customer service to members of the public
  • Ability to interact sensitively with others
  • Using computers and computer systems to enter data, or process information
  • Effective complaints handling skills
  • Pro-active, self-motivated and knows when to seek guidance
  • Ability to work alone and as part of a team to achieve common objectives
  • Experience within construction industry and in a liaison/housing role
  • Experience of scheduling local authority domestic heating installations

 
A full driving licence and own vehicle is essential for this post. 

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