EMEA Deputy Operations Change Manager


EMEA Deputy Operations Change Manager

Data Centres


London, South East


£70000 - £82500 per annum, Benefits: Bonus, Pension, HealthCare, Phone and Much More

Consultant name: Jim Hines

Deputy Operations Change Manager

A new position with one of the top 3 global DC organisation

Team of 3

Hybrid working –

£65-£75 Plus 10% Bonus


Health care


Some EMEA Travel but not loads

If you are looking for a great next challenging position, working within one of the globes leading DC organisations and want to take all your past skills, experience and Knowledge and apply them to this very progressive and essential role then please read on.
 Deputy Operational Change Manager is:

  • To take responsibility for the management of EMEACAB (EMEA Change Approval Board).
  • To assist with improving Change Management quality through the support and guidance of country operations teams.

The EMEA Deputy Change Manager will provide a range of support which includes technical and process guidance working with site operations teams to reduce risk, both operational and safety, through change management. This may include site specific improvements, region wide improvement programmes, and oversight and reporting throughout.

Define and maintain best practice within the governance framework across the operations function at a corporate level. They will work cooperatively with the existing senior management functions and will integrate seamlessly with existing strategies that are currently in flight.

 To ensure that Change Management operational standards are reviewed with a view to reducing risks and incidents.

General Duties and Responsibilities

·      To assist the EMEA Operations Change Manager and Technical Operations team in defining and implementing the Change Management policy, process, and procedure, working with sites to ensure adoption, improving, and optimising where appropriate, and owning specific objectives as required.

·      Managing the EMEACAB and running weekly meetings including following up with country and site teams.

·      Carrying out reviews of change requests, and providing feedback to the approvers.

·      Assisting with developing and promoting a change management community.

·      Assisting with the development and promotion of change management training materials.

·      Providing a link to other communities as required – D&C / Customer transition etc.

·      Providing data and advice to assist with continual improvement.

·      Providing support to the Technical Team as required.

·      Providing backup and support to the Change Administrator when required.

·      Visit sites as required.


·      Assist with face-to-face meetings with all countries to discuss Change Management performance across the UK and EMEA . 


Training and Awareness

From time to time, as a subject matter expert and working collaboratively with the Technical Operations team, instruct other personnel in change management. They will bring to the attention of the country’s senior operations staff, EMEA Change Manager, or the Senior Director of Technical Operations any shortcomings in the knowledge of operation by personnel or of any deficiencies or abnormalities in the operating procedures. Reactive Skills

When directed by the Change Manager or the Senior Director of Technical Operations, carry out management duties.

Problem Solving

·      Breaks down problems into smaller components, understand underlying issues, simplify and process complex issues, understand the difference between critical details and unimportant facts, and escalate appropriately when required with strong input and guidance around options and recommendations.

Managing Performance

·    Applies clear and consistent performance standards, handles performance problems decisively and objectively in a direct and tactful manner and provides guidance and assistance to improve performance.

Technical Operations Team Working

·    Work collaboratively with the management and colleagues in Technical Operations in ensuring that data, information, issues, plans, initiatives, and targets are visible and achieved in a team approach. Assists with the Technical Operations and Change Management Communities, and global colleagues as required to build the respect, trust, and credibility of the organisation.
·      Has specialised depth and breadth of technical expertise and is recognised as an expert within the organisation.

·      Take on change management tasks relating to other technical disciplines as required.

·       Has experience commensurate with at least 5 years of experience working in mission-critical Data Centre Systems within a large data centre or suitably similar organisation.

·       Experienced Data Centre lead with experience of works technical planning and HV/LV switching.

·       Understands operational and maintenance principles in the disciplines of Data Centre Systems and infrastructure engineering to the level of subject matter expert.

·       Experience working with computerised maintenance management systems.

·       Can prepare & present relevant information to all types of audiences in audio, video, and stand-up settings.

·       Excellent report writing skills of a technical and business nature.

Experience working in an international and multi-cultural environment.

·      Commitment and drive

·      Open for change

·      Pro-active

·      Communication skills

·      Planning

·      People

·      Performance Management

·       Educated in a relevant subject to level 5 in the European Qualifications Framework (e.g. UK HNC).

·       Accreditation with a relevant industry organisation.

·       Technical Engineering qualification.

·       Proficient in written and verbal English.

·       Relevant health and safety qualification.



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