Data Centre Customer Service Engineer
London, South East-
£40000 - £42000 per annum, Benefits: 10% Bonus, Private Healthcare, Pension, etc.
Consultant name: Daniel Oldfield
Customer Service Engineer
Client Direct Data Centre Organisation
City of London
Circa £41k Salary
Shift Pattern (Early/Late/Night)
As Customer Service Engineer (CSE) you are responsible for the customer service support (Hands & Eyes), repairs, physical installations (rack & stack) as well as for the escorts requested by customers. In addition to the above, you are also managing the organic growth of products like Cross Connects (CC) and Pre-Cablings (PC) according to the defined and committed SLAs. You will be handling all incoming customer service requests and ensuring SLA’s and agreed KPIs are achieved to ensure outstanding customer satisfaction. Documentation of all activities in the relevant internal tools and systems are kept up to date and you will be regularly making suggestions for improvement and effectiveness of the interventions and customer services delivered as well as the quality and energy efficiency (PUE) of the data center. You will be working around the clock on shift patterns to ensure 24/ 7 support in the data centre operations and representing the local facility team during out of business hours and acting as first level support.
What You’ll Need
- Vocational education in one of the relevant fields (datacenter, telecommunications, IT or electrical)
- Experience with electrical wiring, networks, optical fiber installations and dark fiber
- Happy to work independently, show initiative and proactivity
- Ability to prioritize in a complex, fast-paced environment
- Team Player with excellent and respectful communication (orally and written)
- Proactive mindset that focuses on 100% uptime and drives all decisions under this prerequisite
This organisation supports the world’s leading enterprises and service providers by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL®, our global data center platform, gives customers a reliable foundation for scaling their digital business and efficiently managing data gravity challenges. The size and scale of the business puts them in a unique position to offer customers access to 290 facilities in 49 metros across 24 countries and six continents
The Operations team keeps customers’ infrastructure running safely and securely. There are plenty of opportunities to take on a variety of tasks and develop technical skills. From overseeing electrical power to cooling and fire suppression systems, the ops team plays a vital role in making sure everything in the data centers operates as it should.
Within a rapidly evolving business sector, this offers the opportunity to be part of a passionate team who work together to understand and meet the changing needs of our global customers. Join us and you’ll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you’ll get to work with people from different business areas, challenge the way they do things and put your ideas into action. There are training and development opportunities to forge a successful career within this space.