Helpdesk Administrator – Burton Upon Trent


Helpdesk Administrator – Burton Upon Trent



Burton upon Trent, West Midlands


£26,000 - £26,000 per annum

Consultant name: Sue Gaffney

Job reference: JO-2303-255821

Date posted: 07/03/2023

Seeking x 2 PERMANENT HELP DESK ADMINISTRATOR ROLES based in Burton Upon Trent, Staffordshire. Due to growth, my client is now recruiting for 2 experienced Helpdesk Administrators working with a well-established Building Services Company. This is a permanent role paying £26k pa, 40 hours per week. Hours are 8.00am – 5.00pm 1 hour unpaid lunch

The primary objective is allocating calls and resources to ensure that all planned maintenance and breakdowns are attended by the relevant skill set of engineer and are carried out and completed with agreed client SLA’S.
Receiving incoming calls and making outgoing phone calls
Liaising with customers to give them updates on outstanding jobs
Logging reactive calls via email/telephone
Allocating reactive/quoted works to engineers and scheduling the work in
Obtaining relevant order number/instruction for quoted works, ensuring all documentation and customer approvals are attached to the project log
Rescheduling of reactive/quoted works as necessary
Instructing subcontractor to carry out reactive callouts, and seeing the call through to completion
Assisting engineers with the raising of PO’S
Management of engineers workloads, holidays and absences in conjunction with line managers
Ensuring all relevant documentation/paperwork is attached to the reactive job so call can be invoiced
Management of reactive call outs
Allocation of PPM works, scheduling works into engineers planner
Ad-hoc administrative duties

Ideally to have previous experience of service delivery support in FM or Engineering companies
Previous helpdesk and contract admin experience
Excellent customer services skills
Planning and scheduling skills
User of database systems and PO generation
Good administrative skills

If you are interested then please click the APPLY button now
PRS are a leading specialist recruitment and search & selection consultancy within the Building Services, FM and Support Sectors.
Please note if you have not heard from us within 5 days, then your application has not been successful.
PRS is an equal opportunities employer. 

Sue Gaffney

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