Customer service representative


Customer service representative



Gloucester, South West


£12 - £12 per hour

Consultant name: Cara Tafreshi

Job reference: JO-2305-256928

Date posted: 18/05/2023

Job Title: Customer service representative
Type: temporary 10-months

Do you live Southmead? Do you have experience in ? Are you looking for a new role? If the answer is yes, then read on: 

PRS are currently looking to support our globally recognised client in their search for a customer service representative to work on their site in Southmead. This client offers excellent career progression and great company culture.

This is a temporary role and requires working on a shift basis between 7.00 – 19.00 Monday to Friday. The hourly rate is £11.87.  This is an excellent opportunity for an experienced customer service to get their foot at the door and work with a great client. 

Key responsibilities include:

  •  Logging reactive issues into our CAFM system, ensuring as much detail is captured to assist the estates team to rectify the problems efficiently.
  • Categorising of reactive jobs in order to prioritise the engineering maintenance teams based on key questioning of customer and allocating correct contractual KPIs
  • Jeopardy management of jobs from start to finish
  • Contact relevant subcontractor and co-ordinate site visits
  • Escalate any failure SLA risks to supervisors or managers to gain support and ensure contractual KPI’s and SLA’s are achieved.
  • Keep customer updated regarding the make safe and rectification of each job
  • Close-out on the CAFM system or raising follow-on work orders as required.
  • Allocate of PPMs to engineers to ensure timely completion in accordance with the contract deliverables
  • Maintain CAFM system, monitor engineering activity and fault reporting, ensure the fault log is dealt with effectively.
  • Data inputting of remedial actions job close out engineering commentary
  • Peer reviews and quality checks of other call handler categorisation and call handling
  • Updating management weekly dashboards
  • Raise Purchase Orders, invoicing, and other ad hoc administration.
  • Provide Holiday Cover for colleagues when required.

If you have proven experience in customer service and are looking for a new role, apply today!

Cara Tafreshi

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