Customer Services Supervisor – Newcastle
Newcastle upon Tyne, North East-
£12 - £12 per hour
Consultant name: Karen Chatfield
Job reference: JO-2306-257743-1
Date posted: 31/08/2023
PRS are seeking to recruit a Customer Service Helpdesk Supervisor based in Newcastle – Permanent full time role working on a shift rotation pattern – Paying £11.53 per hour – dependent upon skills and experience with the addition of a 10% shift allowance.
Candidates need to work flexibly with variable hours of work to respond to the changing needs of the service. This can include morning/day/evening/night shifts as well as weekend work. Occasional travel to other sites may also be required as part of the role, providing support to the Facilities Management Helpdesk.
This role is a shift rotation, covering days, nights, weekends etc. – 7 days in a 2 week period mixture of days and nights. Shifts are approx. 11.5 hours long.
Provide excellent customer service through the delivery of easy-to-use accessible services and ensure quality outcomes for customers.
Support the delivery of an effective and efficient operational service and assist team leaders with any performance management requirements.
Ensure adherence to key metrics linked to maximising productivity, improved quality and KPIs.
Act as a point of escalation for Advisors to manage more complex enquiries.
Ensure all SHEQ responsibilities are adhered to.
Be the key link between the OOH and In Hours teams.
Knowledge of the FM sector, processes and systems e.g., CAFM, PPM, re-active repairs and maintenance.
Good literacy, numeracy and ICT skills.
Experience of working in a helpdesk/contact centre/customer service environment.
Supervisory or Management experience
What to Do:-
If you are interested then please submit your details now.
Please note if you have not heard from us within 5 days, then your application has not been successful.
PRS is an equal opportunities employer.