Consultant name: Rob Smith

Job reference: JO-2308-258737

Date posted: 07/09/2023

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PRS are working with a well established global organisation who are recruiting for an Account Manager in Leicester within the FM industry.

In the role of Account Manager, you will be responsible for the operational delivery of all FM services across 4 different schools in Leicester and ensuring that the service is delivered in accordance with all contract standards & legislation, company policies & procedures so that all company employees, contractors and visitors comply with all health & safety legislation a well as site policies and procedures.
You will also be responsible for the management of risks identified within the agreed SLA’s including where appropriate whole life costs. You will also develop good working relationships with all stakeholder partied and provide resolutions for all issues where the risks reside within the FM provider.

Other responsibilities include:

• Manage the delivery of the services such that all aspects of the service delivery are continually monitored, measured and reviewed to ensure that the contract remains within the operational profit and loss (P & L) budget and the financial targets within the company business plan are achieved or exceeded
• Maintain an operational focus on: customer relationships, contract retention, service delivery, commercial performance, processes management and new business
• Maintain regular contact with the client and all other stakeholders and deal with any issues efficiently and in a professional manner
• To be aware of and proactively manage compliance with all legislation, client and company policies in force at any given time
• Oversee the recruitment, induction and employment of facilities operatives
• Monitor and review all staff performance on an on-going basis and through the completion of the annual group and/or individual appraisal process
• Manage all employee relation issues on site, including suspensions, disciplinary actions, grievances, redundancies, and absences
• Manage the wages to budget and ensure colleagues work to the correct number of hours. Oversee all monthly shift reports before processing to payroll
• Through audit, inspection and implementation of remedial works and or actions to ensure that the contract locations are a clean and safe environment for all staff and visitors
• Complete monthly performance audits and reports
• Chair monthly service reviews with service delivery managers and relevant sub-contractors
• To reduce spend levels by introducing innovative cost saving solutions
• Ensure that staff are cross-trained to provide short term cover for unplanned absences
• Prepare Account Director monthly operational report for submission within required deadline
• Prepare monthly operational and financial reports for submission within the required deadline
• Promoting and developing the culture of responsiveness, ownership and customer care amongst all contract staff

About you:

• Minimum of 5 years experience of operating schools/public buildings
• BIFM Level 4-5
• ILM Level 4-5
• IOSH/NEBOSH
• Membership at appropriate level – BIFM/HCIMA/IET/CIBSE/CIOB/IAM/IHEEM
• Record in contract management showing consistency and progression with appropriate levels of experience
• Thorough understanding of facilities management methods, systems and safety requirements
• Experience of identifying and implementing innovative cost effective solutions to operational problems
• Full knowledge of client operational environment
• Knowledge of implementing and developing Quality Systems and related audit programmes

In return you will receive a salary of up to £63k plus a range of benefits.

If you are interested in this position and believe that you have the experience and skill set to succeed in this role then please apply now.
Rob Smith

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