Consultant name: Emma Cops

Job reference: JO-2309-259230

Date posted: 19/09/2023

To Apply for this Job Click Here

Facilities Manager
Type: Permanent
Location: Reading, Berkshire
Salary: Up to £40,000
 
Are you looking for a new role as a Facilities Manager?

Do you live local to Reading, Berkshire?

Are you looking to join a company that will help you take your career to the next level?  

Are you looking to join a company that are passionate about helping their employees reach their full potential?
 
If the answers are yes, please read on…

Our clients culture is all about progression and career development, providing their employees with the resources and support they need to grow and succeed in their roles.

PRS are looking for an experienced and dedicated Facilities Manager to join our clients team based on a static, commercial site in Reading, Berkshire.
The role is office based working 8am – 5pm Monday to Friday.

Role Purpose
Collaborating within The FM team, the Facilities Manager to embody and deliver our great experience with energy, passion and presence to all guests on each of the floors of the new client site in Reading. Reporting into the Contract Manager this vital fluid position sets the tone of the flow of the user experience within the building. The position is very customer facing and involves daily interaction with customers, employees and suppliers. A high degree of expertise in communication and customer focus is required to ensure a professional and efficient support function.
 
Key Responsibilities

• Responsible and accountability for all TFM services (Hard and Soft Services), including operational service delivery, people management and compliance
• Direct management and engagement of preferred/approved supply chain
• Drive a culture of first class customer service and ensure effective relationships are harnessed with key Client contacts
• Ensure appropriate control measures are in place, such as audits and inspections, to ensure statutory, policy, and contractual commitments are met
• Provide leadership and guidance, advice, coaching and direct support, where required to deliver best practice selection, training, assessment and recognition/reward
• Deliver effective business communication through advice, review, leadership and direct contribution to management and team meetings, briefings, correspondence, monthly and ad hoc reporting, as appropriate
• Drive innovation and best practice, using knowledge, industry experience and advances in technology, making recommendations to the management team where appropriate.
• Provides support to build a workspace community that ensures their voice is always heard and actioned.
• Work with other operational managers to ensure the collaborative development of the business, effective teamworking, and provide support to colleagues
• Key focus on Egencia and Kellys storage with development of reporting and key stats on a monthly basis
• Be responsible for all sub contracted services and ensure all services provided are resourced and maintained to a high standard and within the client’s guidelines
• Monitor services and suppliers and ensure that the required standards are maintained ensuring SLA’s & KPI’s are achieved for both planned and reactive tasks. Consider reasonable zero cost changes to improve delivery and spend. Review meetings to be planned as per contract scope
• Ensuring compliance with health and safety legislation including preparation of regular H&S reviews and follow up implementation of agreed action arising. Ownership and regular review of eLogbook’s and compliance folders
• Review company policies and procedures and schedule programme to implement as required to ensure compliance from FM operations and service providers across the sites
• Ensure the team are applying PPM checks to meeting rooms, AV and other building technology
• Complete reporting on a regular basis
• Organise reactive and fabric maintenance in a timely and cost effective manner. Utilise WebQuote and other systems as required
• Inspect the site on a planned and ad hoc basis to ensure the client’s needs are being met, and to appraise the performance of the team.
• Oversight and support in relation to minor Projects and moves/re-locations
• Support weekly and monthly team meetings
• Act upon reasonable requests and instructions from Contract Manager and Client.
• Completion of yearly reviews for all team members ensuring development and improvement are key to each individual
• Act as fire marshal for floor ensuring safe evacuation
• Ensure the teams training is up to date
• Carry out training of team of all H&S, technology and customer service skills identifying areas for improvement or learning to help develop a strong progressive team
• To be a champion and advocate for the companies four key values, which serve as the foundation
• Complete monthly reviews of supplier via MySupplier
• To form part of OOH escalation call plan

 
Competencies

• Understand Customer Needs
• Communication
• Manage Customer Expectations
• Innovation
• Ability to prioritise tasks
• Ability to Multi-task
• Audio Visual Knowledge
• PC Skills

IDN1
Emma Cops

To Apply for this Job Click Here