Helpdesk Administrator

...

Helpdesk Administrator

Commercial

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Guildford, South East

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£29,000 - £29,000 per annum

Consultant name: Magda Paulinska

Job reference: 000000000086232-1

Date posted: 30/01/2024

To Apply for this Job Click Here

Job Title: Help Desk Administrator
Company Name: PRS Recruitment
Location: Guildford, Surrey
Are you passionate about providing top-notch support in a dynamic environment? Do you have a knack for troubleshooting facility-related issues and ensuring smooth operations? If so, we have an exciting opportunity for you to join our team as a Facility Help Desk Support !
Responsibilities:

  • Act as the first point of contact for facility-related inquiries and issues, providing timely and effective support to end-users.
  • Respond to requests for maintenance, repairs, and other facility services, ensuring prompt resolution and a positive user experience.
  • Collaborate with maintenance teams and vendors to coordinate and schedule facility repairs and upgrades.
  • Utilize a ticketing system to log, track, and prioritize facility-related requests, ensuring accurate and up-to-date records.
  • Troubleshoot and resolve basic facility-related technical issues, escalating complex problems to the appropriate teams when necessary.
  • Maintain communication with facility managers and staff to provide updates on the status of service requests and ongoing facility projects.

Qualifications:

  • Previous experience in a facility help desk or related support role is preferred.
  • Familiarity with facility management software and systems.
  • Strong communication skills, with the ability to interact professionally with diverse individuals, including facility staff, vendors, and management.
  • Basic knowledge of facility systems, including HVAC, plumbing, electrical, and general maintenance.
  • Excellent organizational and multitasking abilities to handle multiple facility service requests simultaneously.
  • Customer-oriented mindset, committed to delivering exceptional service to internal stakeholders.

Education:

  • High school diploma or equivalent required.
  • Additional certifications in facility management or related fields are a plus.

Benefits:

  • Competitive salary
  • Others

How to Apply:
Interested candidates are invited to submit their resume to magda.paulinska@prsjobs.com Please include “Facility Help Desk Application” in the subject line.
Join our team and play a key role in maintaining a seamless and efficient facility operation. We look forward to welcoming a dedicated Facility Help Desk Support Specialist to contribute to the success of our facility management team!
Magda Paulinska

To Apply for this Job Click Here

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