Guildford, South East-
£29,000 - £29,000 per annum
Consultant name: Magda Paulinska
Job reference: 000000000086232-2
Date posted: 01/02/2024
Job Title: Help Desk Administrator
Company Name: PRS Recruitment
Location: Guildford, Surrey
Are you passionate about providing top-notch support in a dynamic environment? Do you have a knack for troubleshooting facility-related issues and ensuring smooth operations? If so, we have an exciting opportunity for you to join our team as a Facility Help Desk Support !
- Act as the first point of contact for facility-related inquiries and issues, providing timely and effective support to end-users.
- Respond to requests for maintenance, repairs, and other facility services, ensuring prompt resolution and a positive user experience.
- Collaborate with maintenance teams and vendors to coordinate and schedule facility repairs and upgrades.
- Utilize a ticketing system to log, track, and prioritize facility-related requests, ensuring accurate and up-to-date records.
- Troubleshoot and resolve basic facility-related technical issues, escalating complex problems to the appropriate teams when necessary.
- Maintain communication with facility managers and staff to provide updates on the status of service requests and ongoing facility projects.
- Previous experience in a facility help desk or related support role is preferred.
- Familiarity with facility management software and systems.
- Strong communication skills, with the ability to interact professionally with diverse individuals, including facility staff, vendors, and management.
- Basic knowledge of facility systems, including HVAC, plumbing, electrical, and general maintenance.
- Excellent organizational and multitasking abilities to handle multiple facility service requests simultaneously.
- Customer-oriented mindset, committed to delivering exceptional service to internal stakeholders.
- High school diploma or equivalent required.
- Additional certifications in facility management or related fields are a plus.
- Competitive salary
How to Apply:
Interested candidates are invited to submit their resume to firstname.lastname@example.org Please include “Facility Help Desk Application” in the subject line.
Join our team and play a key role in maintaining a seamless and efficient facility operation. We look forward to welcoming a dedicated Facility Help Desk Support Specialist to contribute to the success of our facility management team!