Helpdesk Administrator – Salford

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Helpdesk Administrator – Salford

Commercial

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Salford, North West

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£14 - £14 per hour

Consultant name: Karen Chatfield

Job reference: 000000000088621

Date posted: 28/05/2024

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We are seeking to recruit for an experienced Helpdesk Administrator based in Salford Quays. The role is for maternity cover based on pay £13.82 per hour. Working hours are Monday to Friday – 8.30am to 5pm.  

Job Specification: 
The role of the Helpdesk Administrator is to execute the delivery of logistics planning of the onsite technical workforce to ensure delivery of agreed services to our customer in line with Contract Service Level Agreements (SLAs).
The Helpdesk Administrator will be responsible for maximising productivity and managing all works to completion until the customer is satisfied.
You must establish and maintain strong relationships with the operational technical teams and adopt and highlight a collaborative approach to resolving customer issues. 
Maximising utilisation of direct labour, reporting absences and identifying potential shortfalls and mitigation.
Analyse jobs for both reactive and PPM’s, allocate to the correct resource based on location, skill, priority, PPMS and customer requirements.
Live monitoring for both reactive and PPM’s jobs and reporting any scheduling issues or call progression problems to the relevant person as appropriate.
Ensure clear and concise quality updates reflecting true job progression are being used and coach engineers where applicable.
Identify, analyse, and improve upon existing processes to improve the way we work as a team.
Prioritise numerous PPM’S. Continuously monitoring the progress of work whilst communicating any delays to the relevant people.
Effectively manage a significant workload in a fast-paced environment.
Effective tasking and direction of engineering workforce to complete Reactive, Quoted, Planned and Statutory Maintenance tasks within contract KPI’s and legislative requirements.
Work in conjunction with the Operations/Delivery Managers to ensure seamless management and delivery of contract.
Ensure any interactions with all customers reflects positively on the company.
Support with the scheduling of subcontractor work as and when required.
Ensure all engineer paperwork is quality checked prior to processing as required.
Provide reporting/updates to operational teams or others as necessary to demonstrate the fulfilment of contract requirements.
Work closely with site Business Support team to ensure clients are kept informed in advance of planned preventative maintenance or reactive visits as per contract agreements, including delays.
Respond to all chases/escalations within internal SLAs.
Closing of tasks appropriately.
Planning & Organising
Involvement in weekly/monthly labour planning meetings with Supervisors/Managers/Team Leader as required.
Produce relevant information and updates required for inclusion in contract reports.
Schedule and manage all reactive, PPM and statutory testing works within contractual SLAs/KPIs.
Manage internal subcontractor email mailboxes in a timely manner. 

If you are interested then please click the APPLY button now
PRS are a leading specialist recruitment and search & selection consultancy within the Building Services, FM and Support Sectors.
Please note if you have not heard from us within 5 days, then your application has not been successful.
PRS is an equal opportunities employer.
IND1
Karen Chatfield

To Apply for this Job Click Here

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