Technical Operations Manager


Technical Operations Manager



Central London, South East


£48,000 - £48,000 per annum

Consultant name: Mohammed Siddique

Job reference: JO-2110-246288-2

Date posted: 31/03/2023

Technical Operations Manager 48K
Key Task
Line Management responsibility for the Module maintenance engineering Team and overseeing and managing all aspects of HR pertaining to the Team Employees

  • Recruitment of staff for engineering vacancies in line with operational budgets and company recruitment policies

NP• Identifying succession within the existing team; ensuring that development and mentoring are implemented

  • Provision of leadership and guidance, advice, coaching and direct support, where required to deliver best practice selection, training, and assessment
  • Ensuring eLearning is completed and fully up to date for yourself and the team • Reviewing, maintaining and scheduling role and business specific training for yourself and the engineers within the team • Attend and participate in any relevant training courses
  • Manage holiday and sickness, maintaining the correct and required staff level on site
  • Maintain people records such as new starters, leavers, and any changes in staff
  • Ensure appropriate control systems to ensure policy and contractual commitments (KPIs) are met
  • Ensuring that the Module Maintenance programme is planned and kept accurate and up to date for a rolling 12 month period
  • Liaison with the relevant customer stakeholders to be able to plan and deliver the Module Maintenance programme
  • Delivery of the Module Maintenance programme, utilising both the in-house engineers and specialist sub-contractors
  • Ensuring the correct and accurate reporting on completion of each Module Maintenance to the client including defects and remedial works

Ensuring that KPIs are achieved for operational delivery for the Planned Maintenance activities

  • Management of the supply chain – including sub-contractors and suppliers • Attending ad-hock, Weekly and Monthly and Client meetings
  • To provide technical and operational support and advice to the engineering team
  • To manage and submit monthly report and compliance information to the Account Manager • Reporting to and supporting the Account Manager
  • Manage WIP – Including scheduling works, access arrangements, completion of works, answering financial queries and updating the overall financial WIP report with the support of the Lead Contract Support
  • Creating and implementing a training plan for the operational teams; ensuring we have sufficient skillset, Competent Persons and Approved Persons for all disciplines
  • To conduct audits of the planned maintenance activities ensuring that tasks are completed to SFG and industry standards
  • Resolving escalations from the Helpdesk and the client within reasonable time; ensuring solutions are implemented quickly and effectively
  • Ensuring planned maintenance services are scheduled and completed on time
  • Ensuring that compliance documents; contract logbooks are fully up to date and audit ready
  • Ensuring that all external portals for contract information are regularly updated according to work completion
  • Managing client/end user escalations and queries
  • Encouraging the reporting of hazards on site via the engineering team and sub-contractor supply chain
  • Ensuring that PPE, Uniform, Tools and Hazards are logged, monitored and managed
  • To provide support outside of normal working hours in the case of call out/escalation from the shift team, client and/or staff
  • To co-ordinate and manage the maintenance and uptime of assets and critical plant for site; ensuring any changes in services are communicated to all stakeholders with immediate effect
  • To ensure that significant operational events are reported to building leads & estates team as soon as possible, implementing plans to mitigate any risk which may have impact to science.
  • Resolving technical issues, working collaboratively with the Hard Services Manager, by providing assistance and support to the engineering team or arranging for specialist sub-contractor attendance
  • Generation of extra works through site walk arounds and communication with engineers, helpdesk and sub-contractors
  • Assisting the Lead Contract Support with unapproved and unposted PO Reports weekly and resolve in a timely manner
  • Aid Account Manager in Forecast Document updates monthly
  • Answer calls and emails in a professional and timely manner
  • Support in Management of CAFM Explorer System and reporting
  • Attend and actively participate in weekly Webquote meeting with Account Manager and Customer • Webquote management / raise Extra Works jobs in a timely manner
  • System Housekeeping (including but not limited to Webquote, Dynamics, CAFM Explorer, 4Sight, Elogbooks)
  • Ensure the delivery of highest Customer Service Standards
  • Working within the team on the account to ensure the collaborative development of the business, effective team working, and support to colleagues
  • Ensuring customer focus within all areas of operational activities and that effective relationship are maintained with key client contacts
  • Promoting and maintaining the core values and demonstrating the Behaviours.
  • Ensuring business policies and processes are effectively communicated and implemented within the Team.
  • Meet Key Deadlines Set. Accountability to the functional heads, as appropriate
  • To conduct regular reviews of operational procedures making recommendations for improvement with appropriate working practices
  • Communicate effectively and build/maintain relationships at all levels with internal and external customers
  • Liaise and keep informed the senior management on all aspects of contract risks within scope of role.
  • Ensure QHSE documentation is maintained and readily available using systems e.g., Hazard Reports, training & competency records, PPE, toolbox talks
  • Actively identify/implement innovation across the contract to enhance performance and continue to meet client expectations

Mohammed Siddique

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