Technical Support Administration Manager

...

Technical Support Administration Manager

Facilities

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Warrington, North West

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£28,000 - £30,000 per annum

Consultant name: Sue Gaffney

Job reference: 000000000089269

Date posted: 08/07/2024

To Apply for this Job Click Here

We are recruiting for a Technical Support Administration Manager to lead an administration / helpdesk team in providing support to a maintenance service delivery operation across FM contracts in the North West. The role is a permanent position paying £28 – £30k. Mon-Fri 40 hours per week. Based out of the Warrington Office and with hybrid working / flexible start / finish after probation. Parking on site.
 
Duties:
Lead the support team (admin/helpdesk) in assisting the engineering works across multiple Facilities Contracts
Manage daily operations in the team including engineer liaison, client liaison, financial reporting, job logging, PO monitoring and compliance/technical/contract paperwork logging.
Operate the Job Logic system
Escalation point for helpdesk issues
Regular meetings with the finance department
PO generation and monitoring
Client visits and assisting in sales presentations
Coordinate closely with contract management team
Service delivery monitoring
General office management
 
Requirements:
Previous experience in supporting engineering or facilities management operations preferable
Experience of Job Logic or CAFM systems
Lead, supervisory or management experience
Ideally previous experience of engineer liaison and job logging/helpdesk
Confident in client facing duties and the management of support personnel
Working with alpha numeric data and recording of contractual documentation
Sound financial reporting skills (database/excel etc)
 
 
If you are interested then please click the APPLY button now
PRS are a leading specialist recruitment and search & selection consultancy within the Building Services, FM and Support Sectors.
Please note if you have not heard from us within 5 days, then your application has not been successful.
PRS is an equal opportunities employer.

Sue Gaffney

To Apply for this Job Click Here

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