Consultant name: Magda Paulinska

Job reference: 000000000090732

Date posted: 01/10/2024

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Job description:

Service Desk Manager – facilities management (FM) environment, specifically focused on overseeing a service desk team of 8 and 2 team leaders. This position is critical in ensuring that client inquiries and technical issues, likely related to a CAFM (Computer-Aided Facility Management) system, are handled efficiently and effectively.
Key elements include:

Role Summary:

• Supervising a team: Leading a technical support team, ensuring high levels of customer satisfaction, mentoring staff, and guiding day-to-day operations.
• Collaboration: Working closely with other FM departments and maintaining system performance.
• Process Management: Monitoring ticketing in the FM system, raising Purchase Orders (POs), and ensuring that company policies are adhered to.
• Training and Development: Overseeing training for both new hires and ongoing development of existing staff.
• Reporting: Preparing performance reports and presenting to management.

Qualifications:

• Experience: At least two years in both facilities maintenance and a supervisory or management role, ideally in technical support.
• Skills: Strong problem-solving skills, attention to detail, organizational ability, and effective communication with both technical and non-technical users.

This role seems ideal for someone with a blend of FM system knowledge, team leadership experience, and a knack for problem-solving.

Benefits:

• Annual leave
• Bereavement leave
• Company events
• Company pension
• Cycle to work scheme
• Employee discount
• Enhanced maternity leave
• Enhanced paternity leave
• Free parking
• Health & wellbeing programme
• On-site parking
• Paid volunteer time
• Referral programme
• Sick pay
• Store discount

Apply now for more details 🙂
Magda Paulinska

To Apply for this Job Click Here