Consultant name: Glenn Steed

Job reference: 091733

Date posted: 22/11/2024

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Operations Director (Account-Based)
Company Overview:
We are a leading commercial real estate firm dedicated to providing exceptional services and innovative solutions to our clients. We empower our people to thrive, grow meaningful careers, and find a place where they belong. Whether you have extensive experience in commercial real estate, skilled trades, technology, or are seeking to apply your expertise to a new industry, we invite you to join our team as we shape a brighter future in real estate.
Job Summary:
We are seeking an experienced and highly skilled Operations Director to oversee account-based operations for a global technology organization. This role entails managing operational activities across an EMEA portfolio spanning over fifty countries and 2.7 million square feet. You will collaborate with cross-functional teams, drive strategic initiatives, and ensure exceptional client experiences.
Responsibilities:

• Account Management:
• Develop and maintain strong relationships with key stakeholders, serving as the primary point of contact for the designated account.
• Operations Oversight:
• Manage and optimize day-to-day operational activities, ensuring efficiency, adherence to processes, and implementation of best practices across seven sub-regions.
• Performance Management:
• Set clear performance goals for the team and monitor progress. Provide regular feedback and coaching to enhance team effectiveness and identify opportunities for performance improvements.
• Financial Management:
• Partner with finance teams to develop and monitor budgets, forecasts, and financial reporting. Ensure financial performance remains within a 1% variance and identify areas for cost optimization.
• Process Improvement:
• Evaluate operational processes to identify opportunities for enhancement, streamline workflows, and boost productivity.
• Team Leadership:
• Lead and inspire a diverse team of over 200 professionals, fostering a positive, inclusive, and collaborative work environment.
• Client Satisfaction:
• Proactively engage with clients to understand their needs and address any concerns. Ensure exceptional service delivery and act as the escalation point for client-related issues, providing clear and timely communication.
• Strategic Initiatives:
• Contribute to the development and execution of strategic plans, focusing on growth and operational excellence within the account.
• Risk Management:
• Identify and mitigate operational risks while ensuring compliance with all relevant legal and regulatory requirements.

Requirements:

• Proven experience in a senior leadership role overseeing operations, ideally within the commercial real estate industry.
• Strong account management skills with a track record of building and maintaining successful client relationships.
• Expertise in operational best practices, process improvement methodologies, and driving efficiency.
• Exceptional leadership abilities, with the capacity to inspire and mentor a high-performing team.
• Strong financial acumen, including experience in budget management, financial analysis, and forecasting.
• Excellent communication and interpersonal skills for effective collaboration and stakeholder management.
• A proactive, results-driven mindset with the ability to handle multiple priorities in high-pressure environments.
• Proficiency in relevant software and systems.

This is an opportunity to lead within a dynamic, fast-paced environment where your expertise and leadership will contribute to operational excellence and client success.
Glenn Steed

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