Helpdesk Operator

Helpdesk Operator
Facilities
-Horsham, South East
-£14 - £14 per hour
Consultant name: Shaun Coston
Call for more information on this position: 02075535660
Job reference: 000000000092538
Date posted: 16/01/2025
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Job Opportunity: Temporary Helpdesk Operator (6 Weeks)
PRS are looking for a Helpdesk Operator for a 6 week Temp role based in central Horsham paying £13.50/hour PAYE.
We are seeking a dedicated individual who thrives in a fast-paced environment, excels at customer service, and has a knack for troubleshooting. As the first point of contact for our clients, you’ll play a vital role in ensuring seamless IT support and user satisfaction.
Key Responsibilities:
- Respond to helpdesk inquiries via phone, email, and chat.
- Diagnose and resolve technical issues, escalating when necessary.
- Maintain accurate logs of all interactions and solutions.
- Provide guidance on software, hardware, and system functionality.
- Collaborate with the IT team to improve processes and efficiency.
What We’re Looking For:
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Basic knowledge of IT systems, software, and troubleshooting.
- Prior experience in a customer service or helpdesk role is a plus.
What We Offer:
- A supportive and friendly work environment.
- Opportunity to gain valuable IT experience.
Shaun Coston