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Account Manager

Job title: Account Manager
Contract type: Permanent
Location: London
Industry: Facilities Management
Salary: £55000 per annum, Benefits: + £5000 car allowance or an electric vehicle
Reference: JO-2103-242208
Contact name: Chris Chitty
Contact email:

Job description

Account Manager  
£55,000 + £5k car allowance / car

PRS are pleased to be working with one of our best clients on a role for an Account Manager to work on a local authority Hard FM delivery contract.  The Account Manager will oversee all engineering operations and be the main line of communication for the client, as well as controlling the P&L and service level agreements.   
The ideal candidate will have professional qualifications and a background of Technical Hard Services delivery.  Previous Account management experience of working within a local authority contract would be advantageous.  
The main responsibilities of this role are: 
  • To manage the client service delivery over a number of locations, ensuring all available resources work in a collaborative manner  
  • To be accountable for the financial performance of the contract  
  • To develop meaningful and sustainable relationships with the Client and related Client organisation  
  • To ensure mobile & site based personnel manage the contract to the Service Level Agreements (SLAs) as they apply to technical and related services  
  • To monitor and develop direct reports through training and regular reviews  
  • To deliver training and corporate briefings  
  • To ensure that all risks relating to safety, health, environment and quality are effectively managed through the use of risk assessments, PPE, training and company procedures to ensure a safe working environment for both employees and clients  
  • To review the monthly audit checks demonstrating legislative compliance within scope of service delivery streams and to escalate to the portfolio director as necessary  
  • To work with the mobile & on-site teams in planning, implementing and monitoring the standards of all works relating to the PPM schedule and reactive works  
  • To work with the operational and support teams to ensure all completion times for planned, corrective and reactive works are correctly logged and recorded within the company’s and customers management system  
  • To drive successful contract negotiations and business improvement initiatives  
  • To maintain commercial understanding of the client contractual deliverables across all services  
  • To work with operational management to develop performance measurement and improvement objectives in line with business plan through positive collaboration  
  • To review contract performance monthly with the account director and agree future plans  
  • To drive profit improvement through both sales generation and cost saving initiatives in a collaborative manner with the operations teams  
  • To ensure compliance with all statutory and company procedures across the stakeholder groups • To set, monitor and control SLAs seeking opportunities to provide added value across the delivery stakeholders  
  • To understand and meet customer requirements, utilising various feedback mechanisms to enhance service delivery  
  • To regularly meet with the client to further understand their organisation and requirements  
  • To develop effective working relationships with operational personnel, business partners, suppliers and sub contractors to improve operational performance. 
To apply for this role please send through a CV and we will reply.  Apply for this job

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