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Contract Support

Job title: Contract Support
Contract type: Permanent
Location: London, Greater London, England
Industry: Commercial
Salary: £0 - £35000 per annum
Reference: JO-2109-245437
Contact name: Sergio Taveira
Contact email:

Job description

My client is a very well-known facilities management company in the heart of London, and they are looking for a Contract Support Specialist to and come and join their buzzing team.

Overview of the role

To provide day to day administrative support for all operational, commercial, and financial aspects of a contract or portfolio of contracts. In addition to the site-specific delivery, you will also be required to support the central functions with month-end and end of financial year deadlines and reporting.

Main Responsibilities:

  • Commercial Aspects: Work closely with the commercial team and contract manager to gain a full understanding of the contractual obligations from ourselves and the customer
  • Admin & Reporting: Ensure all necessary electronic and paper records, including PPMs, Helpdesk tasks and time-sheets are completed by the team in a timely manner to meet internal and customer deadlines
  • Meetings: Attend client meetings and where necessary work closely with the service delivery team and other colleagues to resolve requests and issues as quickly and efficiently as possible
  • Financial Performance: Work closely with the contract manager to support all WIP processes relating to the contract and coordinate any additional costs as necessary relating to suppliers or subcontractors
  • Invoicing: Carry out invoicing processes in line with contractual payment terms to ensure all chargeable works carried out are captured and submitted for invoicing in a timely and accurate manner
  • Customer Service: Deliver exceptional service standards to meet Vertex & service partner expectations when supporting the management team in resolving operational difficulties
  • Learning & Development: Take responsibility for your own learning and development activities supported by your line manager and the Performance & Development Review.
Skills & Attributes:

  • Excellent oral and written communication skills
  • Positive solution driven mindset
  • Ability to demonstrate logical processes, with good analytical skills and judgement and initiative
  • Accurate and clear written communication & information sharing skills
  • Strong team working ethic
  • Ability to prioritise and perform under pressure whilst achieving strict deadlines
  • Ability to work independently and demonstrates initiative
  • Demonstrable competence of Microsoft Office including Word, Excel and PowerPoint
  • Exceptional levels of customer service
  • Self-motivated
Skills & Attributes:

  • Demonstrable experience in similar customer facing or service provider role.
  • Working Knowledge of Vicinitee
  • Working Knowledge of Concept, Concept Evolution or other CAFM system
  • Ability to work collaboratively
  • Understanding of business and financial transactions
  • Flexible approach to working
  • Experience communicating with engineers, assigning and managing active tasks
Qualifications & Experience:

  • Previous experience in a Contract Support or similar role
  • Math & English GCSE Grade C or above (or equivalent)
Qualifications & Experience:

  • Recognised Business Administration Qualification (Certificate/Diploma)
  • AAT, ACCA or CIMA Qualification
  • Educated to Degree Level (or working towards)
  • Industry Relevant Professional Qualifications
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