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Contract Support

Job title: Contract Support
Contract type: Permanent
Location: Southampton
Industry: Facilities Management Property Management Commercial
Salary: £24000 per annum
Reference: JO-2010-239510
Contact name: Shannon Lowe
Contact email:

Job description

Job Title: Contract Support

Location: Southampton, SO15

Salary: £24,000

Hours: 40hrs per week

Role Purpose

Primary responsibility is to provide business support to the Contract including raising purchase orders and assisting in general financial administration and helpdesk function.

Key Tasks:

  • Actively identify/implement innovation across the contract to enhance performance and continue to meet client expectations.
  • Assist the onsite team with financials and reporting.
  • Help to ensure all account financial KPI’s are met.
  • Oversee and contribute the maintenance of the site log books.
  • Provide short term temporary cover to other reception/helpdesk roles
  • Logging maintenance jobs
  • Ensuring part, materials and supplies for each job
  • Liaising with the engineer and client to ensure ETA and good service level
  • Take ownership of the helpdesk function and ensure the account is compliant and meets contractual KPI’S and SLA’s
  • You will be responsible for ensuring full contract compliance at an administrative level, signing off PPMs and Reactive Maintenance on the CAFM system People and Development
  • Maintain records (e.g. PO and invoice tracker).
  • Collate, review and process timesheets and expenses weekly, including overtime tracker to high accuracy. Answer calls and emails in a professional and timely manner.


  • Participate in putting together monthly Contract Review
  • Issue orders for call outs, maintenance visits, delivery of materials, Extra Works within contracted SLAs.
  • Ensure use of Preferred Suppliers is maximised and best practice “better buying” is in place.


  • Raise accurate purchase orders for Sub-Contractor call outs, materials/non-chargeable materials and extra works, maintaining records in a timely manner.
  • Raise yearly maintenance orders.
  • Run and review open purchase order report (OPO) weekly, chase as required and implement updates as necessary
  • Assisting the completion of weekly / monthly reports sent from the Portfolio Lead Contract Support in a timely manner.
  • Assist in the review and raise quotations approved by the site leads, keeping record and sending for Customer approval in a timely manner.
  • Attend monthly contract review meetings and ad-hoc contract support meetings
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