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Control Room Operator/ Helpdesk

Job title: Control Room Operator/ Helpdesk
Contract type: Permanent
Location: Corsham
Industry: Commercial
Salary: £26000 per annum
Reference: JO-2003-236795
Contact name: Shannon Lowe
Contact email:

Job description

Title: Control Room Operator

Location: Corsham

Hours: 12hrs, as it stands will either be 6-6 or 7-7 and the occasional standby on a rota basis

Salary: £26,000

Job Purposes:

To act as first response to BMS alarm notifications across 2 current campuses with a 3rd planned for 2019 locations by liaising with and providing information to the Clients Service desk Team.


  • Approachable, polite, calm, able to work independently as well as part of a team, able to provide information clearly and concisely, inquisitive, eager, accurate, assertive, punctual.

  • PC skills essential. No specific programme knowledge required but must have the ability to work with multiple screens and keyboards to decipher important information.
  • An interest in Data Centre environment desirable.
  • Full Driving license with own vehicle preferable due to shift pattern.
  • Be able to be cleared to the level of SC
Key Tasks:

  • Monitor and respond to BMS & EMS alarms for specific sites.
  • Provide 24/7, 365 days a year support to the facilities team as part of a four person shift team + Standby role
  • Be able to make calculated judgements on sequence of alarms from the monitored sites.
  • Escalate any incoming alarms (i.e. contacting Security, M&E, FISC, FSM, and Infrastructure Managers)
  • Produce clear and concise updates on actions seen and taken from BMS alarms.
  • Communicate effectively to our clients employees and vendors.
  • Update the clients ticketing and mobilization systems.
  • Ping network devices and report any issues from the BMS system where lost communication has occurred.
  • Be able to remotely reset units and adjust temperatures for sites if requested.
  • Be able to analyse POI data for our client
  • To produce weekly Battery Monitoring reports and to oversee and produce "real time" UPS discharge reports during the EMEA UPS maintenance servicing
  • Assist with providing monthly management report information for our client

Expired job
Expired job

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