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Customer Service and Helpdesk Advisor

Job title: Customer Service and Helpdesk Advisor
Contract type: Permanent
Location: Coulsdon
Industry: Facilities Management
Salary: £24000 per annum
Reference: JO-2106-243645
Contact name: Smeraldo Porcaro
Contact email: smeraldo.porcaro@prsjobs.com

Job description

PRS are currently recruiting for 2 Helpdesk Advisors for a national leader in specialist cleaning and waste management services, with over 15 years experience in the sector, to join the expanding business on a full-time basis.

The business is entering a period of exciting growth and our client's unique product offering means that they are a market leader in deep cleaning and decontamination services in the UK.

You will be working in a fast pace environment with a busy team, delivering a very reactive service to our existing clients and dealing with new opportunities.




Benefits

· Competitive salary

· 30 days holiday including bank holidays

· Medical Health Cash Plan

· Company Sick Pay

· Enhanced Pension Contribution

· Life Assurance Scheme

· Range of benefits via Perkbox including Wellbeing packages




About the Role:

· Responding to customer enquiries and logging jobs onto the CRM system

· Dealing with inbound calls and online enquiries

· Accurately checking all works orders to ensure customer data is correct

· Providing quotations for jobs using rate cards and business tariffs

· Assisting customers with emergencies, problem solving and finding operational solutions

· Liaising with the commercial team to turnaround orders in a timely manner

· Working with operational planners to ensure orders are scheduled correctly

· Ensuring all job information is correctly inputted and signed off prior to invoicing

· Would suit an applicant who likes constant customer interaction

· Extensive training will be provided covering the service that SafeGroup provide




About You

· Have great attention to detail and the ability to accurately sense check all data

· An accurate first time approach to all data entry tasks

· Capable of working with CRM tools and systems to process orders

· Exceptional customer service and client facing communication skills

· A proactive approach to working with operations and sales teams

· Ability to work flexibly outside of normal office working hours

· Ability to sell services to new and existing customers

· Telesales experience preferred but not essential Apply for this job

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