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Experience Ambassador

Job title: Experience Ambassador
Contract type: Permanent
Location: Bracknell
Industry: Facilities Management
Salary: £18000 - £20000 per annum
Reference: JO-2001-235840
Contact name: Shannon Lowe
Contact email:

Job description

Job Title: Experience Ambassador

Hours: 8:30- 17:30pm Monday- Friday

Salary: £18,000- £20,000

Duration: Permanent

Location: Bracknell, RG12

Role Summary:

  • Responsible for local end user relationships and customer engagement
  • Reception activities
  • Constant pulse on the end user experience, acting on customer feedback and tracking and monitoring any experience related suggestions
  • Deputy to the Experience Assistant and able to support all aspects of site facilities management operations, ensuring that all FM services are delivered in a confident and efficient manner
  • Proactively review open and planned work orders to ensure that assignments are completed within SLA, responsible for providing the day to day scheduling of FM services in accordance with the Maximo CMMS
  • Comply with HSE requirements as outlined within the SLA and as instructed
  • Nominated coordinator e.g. Fire Marshall as required for emergency control activities
  • Report all accidents, occupational illnesses and emergencies according to process
  • Ensure all partners and contractors, under sphere of control, operate within appropriate HSE processes
  • Maintain monthly performance measurement information for line management in support of contract performance requirements
  • Responsible for the image and visual standards of the site reception 
  • Proactively control and develop the coordination, planning and organisation of the Front of House Services 
  • Other duties may include –Admin/Finance Support, EHS Training, Work Order Management, Room/Event Set-Up, Mail Room, Furniture Management and Invoice processing
  • Ownership and accountability of visitor waiting area
  • Answer telephone calls in a clear and professional manner
  • Assist with the Booking of conference and meeting rooms
  • Co-ordinate and book courier services

Experience Required:

  • Facilities management experience preferred
  • Practical experience in working within a reception environment
  • Knowledge and awareness of the facilities management industry
  • Self-motivated and resourceful with good administrative skills
  • Ability to communicate at all levels (verbal & written)
  • The successful candidate will be able to exercise an attention to detail which will be paramount to delivering the required job performance levels
  • Self-motivated, reliable & flexible team player with ability to work on own initiative
  • Calm manner, able to work under pressure and with changing demands and priorities

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