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Experience Host

Job title: Experience Host
Contract type: Permanent
Location: Reading
Industry: Facilities Management
Salary: £20000 - £25000 per annum
Reference: JO-2111-246778
Contact name: Veronika Jakubcikova
Contact email: veronika.jakubcikova@prsjobs.com

Job description

Job Title: Experience Host
Salary: £23,000 - £25,000
Working hours: 8am - 5pm Monday to Friday
Location: Reading, RG1 area
Type: Permanent
Start date: December 2021

Do you live in Reading? Are you energetic, passionate and confident? PRS are looking for a permanent Experience Host to support our nationally recognised client on site in Reading, RG1 area.
The salary is £23,000 - £25,000 depending on experience and the working hours are 8am - 5pm Monday to Friday.

The duties will include:

  • Develop and maintain fantastic communication with key colleagues
  • Manage and support the visitors area and reception ensuring a warm welcome to all staff and guests
  • Provide front line support to all events ensuring successful organisation and running.
  • Liaising and communication with catering staff for all large bookings of catering for events.
  • To provide excellent front of house concierge customer service and experience.
  • Answer all calls in a timely and professional manner.
  • Manage the email inbox and ensure all emails are replied to within the set time lines.
  • Booking in taxi’s and visitor parking and send out confirmations
  • Ensure all necessary forms and tools for the job are kept stocked up and ready for use.
  • Communicate with customers face-to-face and/or over the telephone to ensure a professional, polite and impeccable customer service experience.
  • Ensure the reception area is presentable and report any repairs to the helpdesk.
  • Ensure any contractors on site receive inductions.
  • Manage loan equipment’s and ensure they are returned on time.
  • Meeting room set ups – Café & large meeting room configurations
  • Provide services such as printing, binding, laminating & scanning
  • Daily checks of meeting rooms to ensure standards are maintained - reporting any issues, replacing consumables.
A high degree of expertise in communication and customer focus is required to ensure a professional and efficient support function.

If you have a proven background in customer service and are ready for your next exciting role, apply today! Apply for this job

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