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Facilities Account Manager

Job title: Facilities Account Manager
Contract type: Permanent
Location: Newcastle upon Tyne
Industry: Facilities Management Property Management Management & Executive
Salary: £57000 per annum
Reference: JO-2208-251805
Contact name: Matt Soulsby
Contact email:

Job description

We are recruiting for an experienced Account Manager (Facilities / Building Services sector) to work on a prestigious estate account providing all compliance and Building Services maintenance to the facilities. The role will involve providing account oversight, end user and stakeholder liaison and driving the FM strategy to the portfolio. The role is a permanent position based largely on the Estate in the Newcastle area. Basic salary circa 57k plus 5k car allowance.
Purpose: Reporting to the Senior Operations Team, the position of Accounts Manager will be responsible for managing all aspects of M&E building services and Hard FM contract operations, supplier performance and delivery, in collaboration with the client. The Account Manager will also be responsible for monitoring service performance, P&L responsibility, site liaison, contractual adherence, identifying cost savings and unlocking the value.

Key Accountabilities:
• coordinate and manage all Building services operations on a prestigious estate
- manage all PPM and reactive maintenance schedules
- plan and implement small works projects
- liaise and oversee all sub-contractor operations, liaise with key stakeholders, government bodies and local authority
• Provide ad hoc analysis to support the business improvement initiatives.
• Identify cost saving opportunities and mobilise initiatives to unlock the value.
• Review service performance of service partners across the corporate portfolio; identifying areas where improvement is required and developing action plans.
• Provide escalation point for resolution of service performance.
- Monitor and control SLA agreements and evaluate KPI and contract progress
- Hold responsibility for P&L levels and commercial initiatives
• Develop strong relationships with the Finance Team, Facility and Site Directors, Operational Team and Operational Managers.
• Establish and maintain an expert knowledge of the commercial arrangements in place across the supply chain
• Works closely with the Performance Team
• Assistance to the Compliance Team to ensure that all service providers are statutory and contractually compliant.
• Participate with Operations Teams, in reviewing and challenging ongoing service and commercial performance from service partners through regular reviews and unlock additional value creation at an operational/tactical level.
• Continuous review of contracts and identification risks and opportunities.
• Provide ad hoc support to the Senior Ops Team
• Support planning and implementation of the budget and revised forecasts

Personal Experience/Qualifications/Skills:
- To have previous Facilities Management sector experience at a Contract Management or Account Management level
- To have Hard Services experience, building compliance oversight
- to have operated with full P&L responsibility and be commercially driven
- ideally to have worked in Educational or public sector contract experience
- to have previous experience in the liasion and communication with key Stakeholders and Senior Director level personnel
• Experience in Performance Management systems and their application to the Building Services/FM industry
• Strong customer services skills and experience
• Service oriented attitude combined with innovative thinking
• An able negotiator with an ability to deal equally with junior and senior staff alike, to be firm in ensuring protocols are adhered to.
• Self motivated, resourceful, able to work as part of a team.

If you are interested then please click the APPLY button now
PRS are a leading specialist recruitment and search & selection consultancy within the Building Services, FM and Support Sectors.
Please note if you have not heard from us within 5 days, then your application has not been successful.
PRS is an equal opportunities employer. 

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