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Facilities Assistant

Job title: Facilities Assistant
Contract type: Permanent
Location: Oxford
Industry: Facilities Management Property Management
Salary: £25000 - £27000 per annum
Reference: JO-2010-239797
Contact name: Shannon Lowe
Contact email: shannon.lowe@prsjobs.com

Job description

Title: Facilities Assistant

Type: Permanent

Location: Oxford, OX11

Hours: 08:00- 17:00 Monday- Friday

Salary: £25,000- £27,000




This role will include a variety of tasks including the following:

  • Development of the team on site to ensure excellence in customer service
  • Work with the Contract Administrator to align and deliver strategic targets and management of key account objectives in line with the overall business objectives across the contract
  • Lead regular operational meetings / team briefings with staff to deliver clear understanding of business objectives, contract performance and display excellence in communication
  • Attend monthly meetings, reporting to the Contract Administrator and client representatives aligning performance with business objectives, strategic plans, provide contract KPI status, service delivery and commercial performance
  • Ensure all operational services and agreed contract objectives are consistently delivered on time and in accordance to the contract requirements
  • Implementation and management of a continuous review processes
  • Conduct regular performance reviews with third party suppliers operating across the contract
  • Ensure that all personnel within your control are properly trained at all times.
  • Be available as part of the escalation process and availability to attend site OOH as required.
  • Manage budgets and work in progress for the contract and provide written monthly reports to the Contract Administrator
  • Develop and maintain close business relationships with clients’ operational personnel and management teams to align delivery requirements / standards with client expectations
  • Lead, deliver and display all aspects of the cultural and behaviours programme at all times to set the high standards expected from all staff within your contract teams



Essential:

  • Excellent Customer Care Skills
  • Experience in a similar role
  • Excellent communication skills both written and verbal
  • Report writing
  • Proficient in MS office (Word, Excel, Power point etc



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