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Facilities Manager - Crawley - £40K

Job title: Facilities Manager - Crawley - £40K
Contract type: Permanent
Location: Crawley
Industry: Management & Executive
Salary: £40000 per annum
Reference: JO-2110-246106
Contact name: Alfie Woonton
Contact email:

Job description

Job Title                           Facilities Manager
Based                               Crawley
Reports to                       Facilities Contract Manager
Hours of Work                Monday – Friday, 40 hour/week, 8.00am – 5.00 pm £40K
Provide additional oversight, leadership, and guidance to the key team dedicated to the client.  Assist the Facilities Contract Manager with opportunities to improve FM and Building service delivery, implementing a strategy to address and deliver services accordingly. The Facilities Manager will liaise with the Facilities Contract Manager and work with the Central Team, using personal experience and relationship skills to enhance partnership and continually improve service delivery. To manage the contract support services to the account. To maintain concise records of all transactions, to multiple clients within the account. To liaise regularly with client representative.
Main Duties and Responsibilities 
  • Day to day management and delivery of the FM Contract
  • Management of the team and supply partners
  • Development of the team on site to ensure excellence in customer service
  • Lead regular operational meetings / team briefings with staff to deliver clear understanding of business objectives, contract performance requirements
  • Utilise the company's Management Systems Manual processes to structure contract governance, communicate requirements, and control risk
  • Ensure effective and meaningful communication with both the on-site team and client.
  • Ensure compliance with contract KPI’s and SLA’s
  • Chair monthly meetings, reporting to the client representatives on, service delivery and commercial performance and contract KPI status
  • Ensure all operational services and agreed contract objectives are consistently delivered on time and in accordance to the contract requirements.
  • Conduct regular performance reviews with third party suppliers operating across the contract
  • Hold regular scheduled team meetings to incentivise the workforce on common goals, to understand concerns, identify blockages to completion of tasks and encourage shared ideas to add value to the contract
  • To assist with the control of all financial and commercial aspects of contracts.
  • To assist in the production of supporting financial information.
  • To maintain and update both manual and computer records relating to areas of which are responsible.
  • To prepare and issue predefined reports, which form part of the contract and customer requirement.
  • Responsible for running the account in the absence of the Facilities Contract Manager
  • To administer quality management system documentation and ensure compliance.
  • Liaise closely with the site team and head office, ensuring accurate processing of quotations, purchase orders, invoices, time sheets and holiday records.
  • Management of the Maintenance and Facilities teams.
  • Management of key supplier service lines (Security, Cleaning, Catering, Landscaping).
  • Work with Facilities Contract Manager to develop a positive culture aligned to our RISE values
  • Managing Building standards, health & safety, statutory compliance, repair & maintenance and overall asset functionality
  • Provide the site management team with monthly reporting of PPM, potential life cycle replacement and contractor performance reviews.
  • Monitor and manage reactive, statutory and PPM, works ensuring service level agreements are met, and accurate, up to date records are kept on systems.
  • To enable full auditable trails with for example but not limited to Invoices, timesheets, material orders and goods received notes.
  • Running of performance reports for the account
  • Involved in the management and training of contract support and reception roles within the account
  • Manage Extra Works/Projects where required
  • Assist in the management and development the Facilities team to ensure that they can deliver a high level of service at all times.
  • Review and establish procedure playbooks that demonstrate performance is being consistently delivered alongside the Facilities Contract Manager
  • Ensure all statutory compliance requirements are met.
  • Responsibility to recruit, train and discipline staff as required in line with company policies.
  • Develop the service delivery within the agreed budgets.
  • 2+ years minimum operational experience with emphasis on TFM facilities services
  • Good experience of managing budgets, understanding of P&L, Forecasting and general financial governance.
  • Excellent communication and interpersonal skills.
  • Excellent organisational and influencing skills.
  • Excellent customer service and customer satisfaction skills.
  • Relevant H&S Qualification (IOSH, NEBOSH etc).
  • Must be able to work on own initiative with a proactive and flexible attitude. Strong communication, negotiation, and analytical skills
  • Excellent MS Office Suite skills
  • Proven record of providing excellent internal and external customer service
  • Ability to motivate and negotiate effectively with key employees, management, and client groups to take desired action.
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