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Hard Services Facilities Manager (FM )

Job title: Hard Services Facilities Manager (FM )
Contract type: Permanent
Location: Essex
Industry: Facilities Management
Salary: £55000 per annum
Reference: JO-2204-249605
Contact name: Glenn Steed
Contact email:

Job description

Senior Facilities Manager (Hard Services) £55k+ North Essex

The Senior Facilities Manager is responsible for leading a team of employees to provide a fully integrated Hard & Soft FM service to a PFI, contract; managing all operational teams employed to ensure efficient and effective service provision in line with agreed budgets and service specifications; monitoring and reporting on the quality of service and financial performance of the contract, to include innovation in service delivery.

You’ll be responsible for delivering the following Hard & Soft Services; Hard Services, Lifecycle Works, Cleaning, Catering, Patient Feeding, Retail Catering, Portering, Helpdesk, Grounds, Pest Control, Window Cleaning and Waste Management.

The contract revenue is c£1.2m and it is high profile.

Responsibilities will include:

Undertaking the role of Senior Facility Manager of Hard & Soft Services for the allocated site and ensure that the site staff are carrying out their duties effectively and efficiently

Delivering the agreed services within budget and to the standard required.

Acting as the local contact with the NHS Authority, Site and SPV Manager.

Taking responsibility for the co-ordination of all services, making sure the FM services are meeting the contract requirements and managing resources to optimise our profit levels and reduce operating

Identifying and managing potential risk and opportunities.

Being aware of and monitoring the contract payment mechanism to ensure minimum deductions are incurred for the site.

Overseeing the on-site facilities team ensuring they carry out their roles professionally and to the required standard.

Assisting the Facilities Manager in the management of Sub-Contracts ensuring value for money and compliance with contract specifications.

Managing and monitoring site activities in relation to health and safety standards for Contractors in the progress of work ensuring site safety, quality, and environmental responsibilities to the satisfactory completion of all projects to meet agreed deadlines.

Delivering site reporting requirements, producing accurate and punctual monthly internal and external reports advising on financial and operational status of the contract, together with quality, health, safety, and human resources issues.

Preparing and developing a Schedule of Planned Maintenance for all PPM and statutory compliance related works, in accordance with the HTM’s and SFG20. Managing and co-ordinating the activities of specialist subcontractors into the PPM program.

Ensuring all PPM related activities within the SPM are managed and agreed with the SPV and Hospital, and that any deviations are documented and communicated appropriately


Experience required:


Highly literate and numerate

Commitment to manage through data interpretation rather than just through intuition

Technical FM qualifications or extensive knowledge of Hard FM services


Membership of a professional industry body - IWFM, IET, CIBSE

Working experience/Personal attributes:

A good general education with a relevant qualification aligned to Facilities Management, and a demonstrable record of continuous personal development within the industry

Experience in managing budgets and P&L accountability

Experience of delivering Hard & Soft FM Services into Commercial Properties

Extensive understanding of M&E engineering and building fabric maintenance, including detailed knowledge of relevant areas of legislation

In-depth knowledge of asset and risk management strategies

Proven experience of Healthcare PFI Facilities Management in a complex environment, with demonstrable success in a similar service environment and capable of delivering contractual compliance in line with contract requirements.

Proven experience of establishing stakeholder relationships and achieving sustained operational success.

Proven track record of delivering effective customer service and operational excellence whilst maintaining targeted operating margins in a Healthcare environment.

Previous experience of leading a large, diverse workforce 

Ability to quickly build credible relationships with a management team and clients, and challenge when necessary.

Sound relationship, management and interpersonal skills and communication, influencing and negotiating skills.

Performance driven with proven commercial/financial awareness.

Team player, self-motivated and results orientated with effective inter –personal skills and the ability to communicate at all levels.

Highly organised with excellent time management skills and the ability to prioritise workload and delegate effectively.

Genuine desire to mentor and develop subordinates, counselling and coaching as necessary.

Demonstrable financial and commercial acumen, highly numerate.

Superior customer service and relationship management skills.

PC literate with Outlook, Excel and Word skills.

Benefits - 

An enhanced pension scheme (above auto enrolment rates) - to save for the future

  • Life Assurance – to protect your family should the worst happen
  • 25 days holiday, plus 8 bank holidays on top
  • Option to purchase additional annual leave
  • Private Medical Insurance
  • Access to 100s of high street discounts
  • Financial Wellbeing support - Access to low interest loans
  • Training and Development- apprenticeships, e-learning, English as a Second Language and our award nominated ‘Impact’ Programme
  • Long Service Awards
  • Cycle to work scheme- discounted bicycles
  • Access to our Employee Assistance Programme- 24-7 Health & Wellbeing Support

Expired job
Expired job

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