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Helpdesk

Job title: Helpdesk
Contract type: Permanent
Location: Dartford
Industry: Management & Executive
Salary: £23000 per annum
Reference: JO-2001-235908
Contact name: Tilly Jones
Contact email: tilly.jones@prsjobs.com

Job description

PRS are currently looking for an immediate Helpdesk Administrator based in Dartford to work for a growing facilities company.
 
Key responsibilities:

Receive and process calls / jobs on Concept

Raising and allocating works orders to the engineers and / or sub-contractors

Tracking job progress against pre-determined KPI's including maximum allowable response and rectification times and implementing escalation procedures

Managing Concept through the reactive job life in a timely and professional manner

Answer calls and respond or distribute business emails either on your personal or Helpdesk email inbox in a timely fashion.

Ensure all Reactive requests

Callouts or quoted works are raised on Concept with the correct priority / engineer assigned.

Liaise with Teams and Managers daily/weekly to ensure quality of service is maintained

Manage your team's engineers to ensure jobs are completed within SLA.

Actively identify/implement innovation across the contract to enhance performance and continue to meet client expectations

Communicate effectively and build/maintain relationships at all levels with internal and external customers

Embrace high performance culture and maintain high levels of ownership and accountability for all Helpdesk calls

Attend and participate in any relevant training courses Qualifications and Experience
 
Required:

Previous experience in similar role

Strong IT skills including Microsoft Office

Previous strong administrative experience in a busy environment

Excellent telephone manner, with strong communication and interpersonal skills

Experience in Helpdesk systems software
Expired job
Expired job

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