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Helpdesk

Job title: Helpdesk
Contract type: Permanent
Location: Basingstoke
Industry: Facilities Management
Salary: £10 - £12 per hour
Reference: JO-2003-236938-1
Contact name: Shannon Lowe
Contact email: shannon.lowe@prsjobs.com

Job description

Job Title: Helpdesk Operative

Hours: 8am- 5pm

Pay Rate: £10- £12ph

Duration: Temp- Perm

Address: Basingstoke, RG24

Job Purpose:

To schedule planned and reactive maintenance tasks within SLA requirements as well as being the ‘point of contact’ on a high profile Contract, in addition provide administrative support to the wider operational and non-operational areas of the contract. Regular liaising with other contract personnel, suppliers and retail managers on a daily basis is essential.

Principal Accountabilities:

  • Maintain the Help desk function with the timely answering of all telephone, email and in person enquiries.
  • Ensure that any reported breakdowns and tasking requests are planned and attended within SLA.
  • Maintain clear and effective lines of communication with contract staff and end user community. This shall include, but not be limited to, the communication of reference numbers, work progress reports and status updates.
  • To provide administrative support to both operational and non-operational areas of the contract.
  • To liaise with all areas of the business within the Contract to ensure that our Client receives excellent customer service.
Candidate Profile

  • The ability to establish and maintain high standards of excellence in areas of operational administration.
  • Applicant must be numerate and literate.
  • Ability to understand and implement working processes is essential.
  • Must be able, organised and have a good understanding of UK geography.
  • Practical experience in an office environment is desired.
  • Computer literacy is essential; knowledge of email and MS package is desirable.
  • Ability to be resilient under pressure and be able to converse confidently with staff, suppliers and customers at all levels.
  • Ability to integrate and work as part of a team.

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