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Helpdesk

Job title: Helpdesk
Contract type: Permanent
Location: Croydon
Industry: Commercial
Salary: £24000 per annum
Reference: JO-2008-238656
Contact name: Tilly Jones
Contact email: tilly.jones@prsjobs.com

Job description

PRS are currently recruiting for a keen Helpdesk operative to work for an established waste management company based in Croydon.




The successful candidate will have worked with a mobile team of engineers before and will be familiar with CAFM systems and waste management.




Key responsibilities:

Receive and process calls / jobs



Raising and allocating works orders to the engineers and / or sub-contractors 



Tracking job progress against pre-determined KPI's including maximum allowable response and rectification times and implementing escalation procedures 



Answer calls and respond or distribute business emails either on your personal or Helpdesk email inbox in a timely fashion. 



Ensure all Reactive requests are completed efficiently



Callouts or quoted works are raised on Concept with the correct priority / engineer assigned. 



Liaise with Teams and Managers daily/weekly to ensure quality of service is maintained 



Manage your team's engineers to ensure jobs are completed within SLA. 



Actively identify/implement innovation across the contract to enhance performance and continue to meet client expectations 



Communicate effectively and build/maintain relationships at all levels with internal and external customers 



Embrace high performance culture and maintain high levels of ownership and accountability for all Helpdesk calls 



Attend and participate in any relevant training courses Qualifications and Experience




Location: Croydon

Salary: £24,000 + Benefits




If you would be interested in this opportunity, please apply or alternatively call Tilly on 0207 553 5665.
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