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Helpdesk Admin - Elland

Job title: Helpdesk Admin - Elland
Contract type: Permanent
Location: Elland
Industry: Facilities Management Commercial
Salary: £25000 per annum
Reference: JO-2206-250650
Contact name: Karen Chatfield
Contact email:

Job description

** x 2 PERMANENT HELP DESK ADMINISTRATOR ROLES ** available based in Elland West Yorkshire

Due to growth, my client is now recruiting for 2 experienced Helpdesk Administrators based in Elland, West Yorkshire working with a well established Facilities Management Company. This is a permanent role paying £25k pa, 40 hours per week. Hours are 8.00am - 5.00pm 1 hour unpaid lunch, 25 holidays @ stat and pension scheme

The primary objective is allocating calls and resources to ensure that all planned maintenance and breakdowns are attended by the relevant skill set of engineer and are carried out and completed with agreed client SLA’S.

Receiving incoming calls and making outgoing phone calls,

Liaising with customers to give them updates on outstanding jobs

Logging reactive calls via email/telephone

Allocating reactive/quoted works to engineers and scheduling the work in,

Obtaining relevant order number/instruction for quoted works, ensuring all documentation and customer approvals are attached to the project log

Rescheduling of reactive/quoted works as necessary

Instructing subcontractor to carry out reactive callouts, and seeing the call through to completion

Assisting engineers with the raising of PO’S

Management of engineers workloads, holidays and absences in conjunction with line managers

Ensuring all relevant documentation/paperwork is attached to the reactive job so call can be invoiced

Management of reactive call outs

Allocation of PPM works, scheduling works into engineers planner

Ad-hoc administrative duties


Ideally to have previous experience of service delivery support in FM or Engineering companies

Previous helpdesk and contract admin experience

Excellent customer services skills

Planning and scheduling skills

User of database systems and PO generation

Good administrative skills

If you are interested then please click the APPLY button now

PRS are a leading specialist recruitment and search & selection consultancy within the Building Services, FM and Support Sectors.

Please note if you have not heard from us within 5 days, then your application has not been successful.

PRS is an equal opportunities employer. 

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