Job description** x 2 PERMANENT HELP DESK ADMINISTRATOR ROLES ** available based in Elland West Yorkshire
Due to growth, my client is now recruiting for 2 experienced Helpdesk Administrators based in Elland, West Yorkshire working with a well established Facilities Management Company. This is a permanent role paying £25k pa, 40 hours per week. Hours are 8.00am - 5.00pm 1 hour unpaid lunch, 25 holidays @ stat and pension scheme
The primary objective is allocating calls and resources to ensure that all planned maintenance and breakdowns are attended by the relevant skill set of engineer and are carried out and completed with agreed client SLA’S.
Receiving incoming calls and making outgoing phone calls,
Liaising with customers to give them updates on outstanding jobs
Logging reactive calls via email/telephone
Allocating reactive/quoted works to engineers and scheduling the work in,
Obtaining relevant order number/instruction for quoted works, ensuring all documentation and customer approvals are attached to the project log
Rescheduling of reactive/quoted works as necessary
Instructing subcontractor to carry out reactive callouts, and seeing the call through to completion
Assisting engineers with the raising of PO’S
Management of engineers workloads, holidays and absences in conjunction with line managers
Ensuring all relevant documentation/paperwork is attached to the reactive job so call can be invoiced
Management of reactive call outs
Allocation of PPM works, scheduling works into engineers planner
Ad-hoc administrative duties
Ideally to have previous experience of service delivery support in FM or Engineering companies
Previous helpdesk and contract admin experience
Excellent customer services skills
Planning and scheduling skills
User of database systems and PO generation
Good administrative skills
If you are interested then please click the APPLY button now
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