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Helpdesk Administrator

Job title: Helpdesk Administrator
Contract type: Permanent
Location: Portsmouth
Industry: Facilities Management Property Management Commercial
Salary: £20000 - £22000 per annum
Reference: JO-2101-241203
Contact name: Shannon Lowe
Contact email:

Job description

Title: Helpdesk Operative

Hours: 37.5hrs Monday- Friday

Salary: £20,000- £22,000

Location: Portsmouth

Type: Permanent


  • Logging reactive issues into the CAFM system
  • Categorising of reactive jobs in order to prioritise the engineering maintenance teams based on key questioning of customer and allocating correct contractual KPIs 
  • Management of jobs from start to finish  
  • Escalate any failure SLA risks to supervisors or managers to gain support and ensure contractual KPI's and SLA's are achieved. 
  • Keep customer updated regarding the make safe and rectification of each job 
  • Allocation of PPMs to engineers to ensure timely completion in accordance with the contract deliverables 
  • Contact relevant subcontractor and co-ordinate site visits  
  • Raise Purchase Orders, invoicing, and other ad hoc administration. 

  • Good IT skills, including Word, Excel and Outlook.
  • Raising of purchase orders
  • Excellent telephone manner, communication skills and a positive ‘can-do’ attitude
  • Able to work under pressure and to deadlines. 
  • Willingness to learn new skills and embrace procedures.  
  • A team player with the ability to work on their own initiative and as part of a larger team.  
  • Good time keeper, organised and reliable. 
  • Flexible, adaptable and trustworthy.   
  • Smart, presentable appearance, personable and approachable. 

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