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Job description

• Logging reactive issues into the CAFM system
• Categorising of reactive jobs in order to prioritise the engineering maintenance teams based on key questioning of customer and allocating correct contractual KPIs 
• Management of jobs from start to finish  
• Escalate any failure SLA risks to supervisors or managers to gain support and ensure contractual KPI's and SLA's are achieved. 
• Keep customer updated regarding the make safe and rectification of each job 
• Allocation of PPMs to engineers to ensure timely completion in accordance with the contract deliverables 
• Contact relevant subcontractor and co-ordinate site visits  
• Raise Purchase Orders, invoicing, and other ad hoc administration. 

• Good IT skills, including Word, Excel and Outlook.
• Raising of purchase orders
• Excellent telephone manner, communication skills and a positive ‘can-do’ attitude
• Able to work under pressure and to deadlines. 
• Willingness to learn new skills and embrace procedures.  
• A team player with the ability to work on their own initiative and as part of a larger team.  
• Good time keeper, organised and reliable. 
• Flexible, adaptable and trustworthy.   
• Smart, presentable appearance, personable and approachable.