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Helpdesk Operator - Oxford

Job title: Helpdesk Operator - Oxford
Contract type: Contract
Location: Oxford
Industry: Commercial
Salary: £15 per hour, Benefits: weekly pay
Reference: JO-2202-248070-5
Contact name: Veronika Jakubcikova
Contact email: veronika.jakubcikova@prsjobs.com

Job description

Job Title: Helpdesk Operator 
Location: Oxford, OX3 area
Working hours: 40 hours per week on a rota - Shift pattern: 6m-2pm, 2pm-10pm, 9am-5pm
Pay rate: £15 per hour
Type: Ongoing temp

Do you live in Oxford? Are you looking for a new opportunity? Do you have background in Helpdesk or Customer Service?

PRS are currently looking to support our nationally recognised client in their search for a Helpdesk Operator based in Oxford, OX3 area.

The working hours are on a shift pattern 6am - 2pm, 2pm - 10pm and 9am - 5pm. The pay rate is negotiable starting at £15 per hour for the right experienced candidate.

The duties will include:
  • Ensuring all calls are answered in a timely manner
  • Responding to electronic (email) requests in a timely manner
  • Record customer requests using the agreed format, ensuring all information is passed to the appropriate
    departments, using the CAFM system
  • Ensure service requests are passed on to the appropriate department, monitoring and recording progress in dealing
    with them
  • Dealing with client representatives 
  • Provide accurate information to callers promptly
  • Coordinating the daily work flow between all Services Team (Housekeeping, Hard FM, Porters).
  • Proactively manage all Service Requests and Tasks, obtaining accurate information from all Services Team (Housekeeping, Hard FM, Porters).
  • Proactively provide customers with information on outstanding work requests
  • Ensure service requests are passed on to the appropriate department
  • Refer enquiries that cannot be dealt with to the appropriate individual or body using the agreed communication lines
  • Undertake general administration to support the department, ensuring all service standards are met.
If you are interested in this opportunity and have background in customer services and/or helpdesk, apply now! Apply for this job

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