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IT Service Desk Analyst, permanent, Surbiton, Surrey c£25K, plus 25 days holiday & benefits

Job title: IT Service Desk Analyst, permanent, Surbiton, Surrey c£25K, plus 25 days holiday & benefits
Contract type: Permanent
Location: Surbiton
Industry: Technical Engineering
Salary: £22000 - £25000 per annum
Reference: IDIBDTASURBITON10320
Contact name: Keith Kavanagh
Contact email: keith.kavanagh@prsjobs.com

Job description

IT Service Desk Analyst, permanent, Surbiton, Surrey c£25K, plus 25 days holiday & benefits
I'm recruiting for a world leader in support services. With a multibillion £ turnover, they have a great reputation & culture & committed to developing the best possible IT systems & processes.
They require an IT Services Desk analyst to be the first point of contact for IT issues. You will address issues through email, phone call, or visits where possible & escalate when appropriate, maintaining ownership of issues to resolution.
You will undertake administration tasks on core business ERP systems, assist colleagues with their workflow documentation technology, set up & optimise mobiles, computers & software applications. In addition, you will support & train users on their systems, arrange for third party engineers when needed etc A full job spec is available.
Ideally, you will have experience of ITIL standards for incident, problem and service request management. With a patient and customer-oriented manner, you will be dynamic and work to the highest standards. With the ability to prioritise and plan your day you will achieve KPI's. With 1-2 years post-graduate IT experience you will live within  30 minutes commute of Surbiton.  
All applicants will be well presented, personable and dynamic. You must have achieved a stable and progressive permanent career. Possessing a valid EU passport or ILTR, you will have excellent references, communication skills & people skills.
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Expired job

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