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Linux Support Engineer IV - £38K - £75K

Job title: Linux Support Engineer IV - £38K - £75K
Contract type: Permanent
Location: United Kingdom
Industry: Technical Engineering
Salary: £38456 - £75088 per annum
Reference: JO-2203-249183
Contact name: Alfie Woonton
Contact email: Alfie.Woonton@prsjobs.com

Job description

Linux Support Engineer IV
Role can work remotely anywhere within the UK
Salary is paying from £38K - £75K

My client is recruiting for a Linux Support Engineer where you will be the key element within the company support infrastructure and is expected to provide a high level of technical support to their customers via the phone, ticketing system, and automation. You will be responsible for the engineering, design, and development of hardware, software, and networking systems. You will provide a framework for system development, maintenance, and enhancement efforts. 

This role is 100% remote. You can work from home within the UK. 

Key Responsibilities:
  • Technical point of escalation to the OS Support and Engineering teams; resolving customer issues, working in collaboration with partners across the business, as required
  • Lead cross-functional business continuity/transformational projects and customer engagements (both technical and non-technical), delivering key objectives for the Organization
  • Advise leadership in setting and executing technological strategy to ensure remain head of industry
  • Proactively assess, propose, and implement enhancements to system architecture, problem management, fleet management, process improvement, reporting, product integration and customer infrastructure
  • Lead Workload/Workforce Management and Optimization related tasks
  • Review technical training for all Rackers supporting the company Supported OS Products
  • Coach, mentor and assists Rackers across the business
  • Provide technical expertise underpinning communications targeting a range of stakeholders - from individual contributors to leaders across the business
  • Collaborate with Account Managers and Business Development Consultants to build strong customer relationships
  • Collaborate and share knowledge with other Engineers on the support floor
Knowledge:
  • Advanced knowledge of OS, including but not limited to: Server Failover Clustering, Active Directory, IIS
  • Advanced knowledge of server hardware, networking, backup, and storage solutions
  • Advanced knowledge of designing, implementing, analyzing, and troubleshooting highly available systems
  • Advanced understanding of services and protocols commonly used in hosting environments: web servers, database servers, mail servers, name servers
  • Strong knowledge of MSSQL Server
  • Strong knowledge of Virtualization Technologies (I.e.: VMWare, OpenStack, and Hyper-V)
  • Strong knowledge of Cloud Platform Products (Azure/AWS/GCP)
  • Strong knowledge of Project Management methodologies and Process Improvement best-practice
  • Strong understanding of services and protocols commonly used in hosting environments: web servers, database servers, mail servers, name servers
  • Strong knowledge in the application of current and emerging network software and hardware technology and protocols
  • Proficient scripting competency in one or more of the following languages: PowerShell, Python, PHP, Go
  • Requires specialized depth and/or breadth of expertise in own job discipline or field
  • Interprets internal/external business challenges and recommends best practices to improve products, processes or services 
Education & Skills:
  • Bachelor’s degree in Computer Science, Management Information Systems, or a related technical field
  • At the Manager's discretion, 4 years of additional related experience may substitute for the degree requirement; if substitution allowed, regional equivalent to High School Diploma is required. 
  • Requires MCSE for Windows specialization
  • Requires RHCE for Linux specialization
  • Prefer Specialist Certifications that apply to role 
  • 8 – 11 years of experience OS Systems Engineering and Administration with a minimum of 3 years of Engineering experience Passionate about technology and has a desire to constantly expand technical knowledge
  • Passionate about technology and has a desire to constantly expand technical knowledge
  • Detail-oriented in documenting information and able to own customer issues through resolution
  • Able to handle multiple tasks and prioritize work under pressure
  • Demonstrate sound problem-solving skills coupled with a desire to take on responsibility
  • Strong written and verbal communication skills, both highly technical and non-technical
  • Fluency in multiple languages is a plus 
Expired job
Expired job

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