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Night Helpdesk

Job title: Night Helpdesk
Contract type: Contract
Location: Bristol
Industry: Facilities Management Property Management Electrical Engineering Commercial
Salary: £10.77 per hour
Reference: JO-2012-240956
Contact name: Shannon Lowe
Contact email: shannon.lowe@prsjobs.com

Job description

Title: Helpdesk Operative (Working Nights)

Hours: 19:00- 07:00, 4 on 4 off

Location: Bristol BS10 5NB

Pay: £10.77 per hour

Duration: Temp- Perm




Duties:

  • Logging reactive issues into our CAFM system, ensuring as much detail is captured to assist the estates team to rectify the problems efficiently.
  • Categorising of reactive jobs in order to prioritise the engineering maintenance teams based on key questioning of customer and allocating correct contractual KPIs
  • Jeopardy management of jobs from start to finish
  • Contact relevant subcontractor and co-ordinate site visits
  • Escalate any failure SLA risks to supervisors or managers to gain support and ensure contractual KPI's and SLA's are achieved.
  • Keep customer updated regarding the make safe and rectification of each job
  • Close-out on the CAFM system or raising follow-on work orders as required.
  • Allocate of PPMs to engineers to ensure timely completion in accordance with the contract deliverables
  • Maintain CAFM system, monitor engineering activity and fault reporting, ensure the fault log is dealt with effectively.
  • Data inputting of remedial actions job close out engineering commentary
  • Peer reviews and quality checks of other call handler categorisation and call handling
  • Updating management weekly dashboards
  • Raise Purchase Orders, invoicing, and other ad hoc administration.
  • Provide Holiday Cover for colleagues when require
Expired job
Expired job

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