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Operations Manager

Job title: Operations Manager
Contract type: Permanent
Location: Coulsdon
Industry: Facilities Management
Salary: £0 - £35000 per annum
Reference: JO-2106-243651
Contact name: Smeraldo Porcaro
Contact email: smeraldo.porcaro@prsjobs.com

Job description

PRS are currently recruiting for 1 Operations Manager for a national leader in specialist cleaning and waste management services, with over 15 years experience in the sector, to join the expanding business on a full-time basis.

The business is entering a period of exciting growth and our client's unique product offering means that they are a market leader in deep cleaning and decontamination services in the UK.

You will be working in a fast pace environment with a busy team, delivering a very reactive service to our existing clients and dealing with new opportunities.


Benefits

· Competitive salary

· 30 days holiday including bank holidays

· Medical Health Cash Plan

· Company Sick Pay

· Enhanced Pension Contribution

· Life Assurance Scheme

· Range of benefits via Perkbox including Wellbeing packages


About the Role:

· Managing a team of Specialist Cleaning Operatives across the Southern Regions

· Responsible for improving operational efficiencies and meeting the needs of the business financial expectations

· Working with the planners and Customer services to ensure work schedules are fulfilled and completed on time.

· Maintain regular communication with staff and provide company updates

· Ensure that the Health & Safety requirements are implemented and adhered to by all staff

· Work with the commercial teams on new sales opportunities for reactive & contract work

· Liaise daily with the customer service teams to fulfil customer orders

· Monitor the CRM system to ensure all jobs are being completed on time and in full

· Motivate, monitor and coach the staff to ensure service excellence is achieved

· Conduct regular staff reviews on performance and feedback on areas for development

· Ensure that all employees are using IT correctly for travel time and job completion

· Monitor work schedules and ensure that productivity levels are in line with cost parameters

· Provide new starters with the necessary induction training with an appropriate ‘buddy’

· Proactively liaise with Customer Services and commercial teams to meet customer orders

· Work with Payroll and assist with the submission data spreadsheet with all hours including sickness/holiday

· Monitor and manage all absence including holiday, sickness, and paid & unpaid leave

· Provide management information around productivity levels and general KPI targets

· Assess operating procedures and processes and make recommendations for improvements

· Monitor that employees are maintaining vehicle checks to ensure correct safety standards

· Ability to interview and select employees for new roles within the operation


About You

· Minimum of 3 years’ managerial experience in an operational role in the service/FM sector

· Previous operational experience in the cleaning and/or waste sectors

· IOSH certificate or equivalent qualification is desirable

· Previous working knowledge of planning work schedules for staff to attend jobs

· Excellent communication skills (verbal and written)

· Ability to develop effective working relationships across all levels of management and staff

· Highly customer focussed and always looking to deliver a high quality of service for clients

· Good attention to detail and ability to spot issues with data and recommend solutions

· Capable of delegating duties and tasks to other staff and monitoring performance

· Possess leadership qualities and ability to act as a deputy to the Head of Operations

· Flexible and able to react quickly to the needs of the customer & SafeGroup

· Ability to deliver quality results under pressure and prioritise work

· Competence in Microsoft Office products especially Outlook, Word and Excel

· Calm, confident and empathetic manner when dealing with staffing issues · Excellent time management skills and ability to prioritise a demanding workload Apply for this job

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