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Performance/Commercial Manager (FM)

Job title: Performance/Commercial Manager (FM)
Contract type: Permanent
Location: Abingdon
Industry: Management & Executive
Salary: £45000 - £50000 per annum
Reference: JO-2101-241204
Contact name: Charlie Neo
Contact email:

Job description

I am looking to recruit an experienced Manager within the Total Facilities Management (FM) industry to oversee and manage the performance of a major contract in the Abingdon, South Oxfordshire area.

The Performance Manager is responsible for having the direct responsibility for the Helpdesk, Finance, Office Admin and HR you will manage the overall KPI and SLA performance of the account.  In conjunction with the Account Management team, develop & implement robust processes and monitor, update and improve to ensure customer expectations are consistently exceeded.
Duties of the Performance Manager
  • To ensure the design of and compliance to all relevant end to end processes applicable to the role
  • To ensure processes are consistently reviewed to ensure operational excellence
  • Proactively monitor KPIs and SLA performance so that any issues are resolved to avoid failure
  • Proactively plan and schedule work so that WOs are fixed first time and that WOs needing to be ‘placed on hold’ are kept to a minimum
  • Ensure effective CAFM and EMMA management and use account wide
  • Design, implementation, management and compliance to the work scheduling process to DEL and SCON
  • Design, implementation, management and compliance to the account audit process
  • Service documents and certifications from SCON gathered and logged on CAFM and subsequent reactives raised

Key Experience Required
  • Extensive experience in a Performance Management role is essential
  • Extensive experience of Helpdesk and CAFM management is essential
  • Line management experience is essential
  • Process design experience is essential
  • Proficient in the use of all Microsoft IT packages including Visio is essential
  • Experience in the FM is essential
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