Job descriptionWe are recruiting for a Planner Coordinator to work at a busy FM company in Manchester. This is a temporary - permanent role, 37.5 hours per week Monday - Friday paying £24kpa, immediate start
Your main duties as the Planner Coordinator will be to:
To efficiently manage & schedule the engineers.
Take service request calls from Customers and assign as appropriate.
Manage all aspects of administrative tasks to support the operations.
Assist in invoicing and billing activities
Co-ordinate planned and reactive maintenance activity on the contract
Key Activities as the Planner Coordinator:
Work with the Operations Manager, prepare and enter into in house system i.e MAXIMO annual maintenance activity programme.
Work as an active member of service account teams to achieve optimum levels of service delivery and customer satisfaction
Dynamically adjust and reschedule engineers activity to take account of daily fluctuations in service requests in line with agreed hierarchy of criteria; SLA achievement, reduced travel, reduced costs, and utilisation of engineer's skill sets.
Timely escalation of any issues, where necessary, to the appropriate service management level for follow-up or corrective action.
Actively participate in monthly business review meetings by furnishing and discussing critical account information pertinent to current operational performance data.
Ensure accuracy of reported service request information into the Service Suite System. Post documents include timesheets, work orders, material purchases, and other service ticket job related transactions.
Generating planned PPM and Statutory maintenance schedules.
Regular liaison with engineers to monitor daily schedule planned activity is up to date. Amend schedule to cope with any reported discrepancies from plan.
Provide additional service administration support as required.
Good organisational skills.
Experience in scheduling a team of mobile, distributed service technicians
Experience in operating a Computer Maintenance Management System (CMMS), with Maximo system experience a distinct advantage.
Possess excellent communication skills and be flexible and customer focused
Be capable of working individually and as part of a team
Experienced computer user with full operational understanding of MS Office packages.
If you are interested then please click the APPLY button now.
PRS are a leading specialist recruitment and search & selection consultancy within the Building Services, FM and Support Sectors.
Please note if you have not heard from us within 5 days, then your application has not been successful.
PRS is an equal opportunities employer.