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PPM Scheduler

Job title: PPM Scheduler
Contract type: Permanent
Industry: Commercial
Salary: £19500 per annum
Reference: JO-2108-244848-4
Contact name: Lee Onions
Contact email:

Job description

PRS are recruiting for an experienced Work Scheduler/Planner to work at a busy FM company in Erdington, Birmingham. This is a permanet role, 40 hours per week Monday – Friday. 

ROLE: Scheduler
LOCATION: Birmingham
SALARY: £19,500

Your main duties as the Work Scheduler/Planner will be to:

To efficiently manage & schedule the engineers.

• Take service request calls from Customers and assign as appropriate.
• Manage all aspects of administrative tasks to support the operations.
• Assist in invoicing and billing activities 
• Co-ordinate planned and reactive maintenance activity on the contract

Key Activities as the Work Scheduler/Planner:

• Work with the Operations Manager, prepare and enter into in house system i.e MAXIMO annual maintenance activity programme. 
• Work as an active member of service account teams to achieve optimum levels of service delivery and customer satisfaction 
• Dynamically adjust and reschedule engineers activity to take account of daily fluctuations in service requests in line with agreed hierarchy of criteria; SLA achievement, reduced travel, reduced costs, and utilisation of engineer's skill sets.
• Timely escalation of any issues, where necessary, to the appropriate service management level for follow-up or corrective action. 
• Actively participate in monthly business review meetings by furnishing and discussing critical account information pertinent to current operational performance data.
• Ensure accuracy of reported service request information into the Service Suite System. Post documents include timesheets, work orders, material purchases, and other service ticket job related transactions.
• Generating planned PPM and Statutory maintenance schedules.
• Regular liaison with engineers to monitor daily schedule planned activity is up to date. Amend schedule to cope with any reported discrepancies from plan.
• Provide additional service administration support as required.

Skills Profile

• Good organisational skills.
• Experience in scheduling a team of mobile, distributed service technicians
• Experience in operating a Computer Maintenance Management System (CMMS), with Maximo system experience a distinct advantage. 
• Possess excellent communication skills and be flexible and customer focused
• Be capable of working individually and as part of a team
• Experienced computer user with full operational understanding of MS Office packages.
• English language a requirement Apply for this job

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