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Resource Planner - Coulsdon

Job title: Resource Planner - Coulsdon
Contract type: Permanent
Location: Coulsdon
Industry: Facilities Management Commercial Cleaning
Salary: £25000 per annum
Reference: JO-2009-239261
Contact name: Sue Gaffney
Contact email:

Job description

We are recruiting for a Resource Planner to work at a busy FM company in Coulsdon. This is a permanent role, 40 hours per week Monday - Friday paying £25kpa


Your main duties as the Resource Planner will be to:

To efficiently manage & schedule operatives based on client locations

•             Take service request calls from the helpdesk and assign jobs to available operative as appropriate.

•             Manage all aspects of administrative tasks to support the operations.

•             Assist in invoicing and billing activities

•             Co-ordinate planned and reactive maintenance activity on the contract


Key Activities as the Resource Planner:

·           Manage & schedule all operative work based on client locations

·           Respond to service request calls from the Helpdesk and assign jobs to available operatives

·           Act on any emergency/reactive work requests from the Helpdesk to find scheduling options

·           Check that all jobs have been completed on clients in house system – training will be given  

·           Complete administrative tasks required to ensure jobs are appropriately signed off

·           Finish jobs correctly in order to assist in activities relating to invoicing and billing

·           Work with the Head of Operations in solutions to improve the CRM and Job board system

·           Ensure that the job board is maintained accurately on a daily basis for all operatives

·           Review and reschedule the job board on a daily basis on previous days incomplete jobs

·           Monitor any operative holidays in order to ascertain availability for scheduling jobs

·           Utilise the HR system to gather critical data re absence and employee detail

·           Pro-actively work with the helpdesk so reactive and planned work is visibly scheduled

·           Maintain control on all travel costs by optimising jobs based on employee locations

·           Escalate any issues to the appropriate operations management team

·           Regular liaison with operatives to monitor daily schedule planned activity is up to date

·           Amend schedule to cope with any reported discrepancies from plan

·           Work with internal departments such as Commercial in scheduling work where appropriate

·           Prepared to work flexibly to deal with emergency demand for evening/weekend work

·           Escalate any service failings immediately to the operations and commercial teams


Skills Profile

•             Good organisational skills.

•             Minimum of 2 years experience

•             Experience in scheduling a team of operatives

•             Possess excellent communication skills and be flexible and customer focused

•             Be capable of working individually and as part of a team

•             Experienced computer user with full operational understanding of MS Office packages.

•             English language a requirement



If you are interested then please click the APPLY button now

PRS are a leading specialist recruitment and search & selection consultancy within the Building Services, FM and Support Sectors.

Please note if you have not heard from us within 5 days, then your application has not been successful.

PRS is an equal opportunities employer.


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