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Scheduler - Abingdon

Job title: Scheduler - Abingdon
Contract type: Permanent
Location: Abingdon
Industry: Facilities Management Property Management Management & Executive Commercial
Salary: £28000 - £30000 per annum
Reference: JO-2104-242505
Contact name: Mackenzie Collins
Contact email:

Job description

We are looking for an experienced Facilities Scheduler/Senior Helpdesk Specialist to take on a role with our nationally recognised client - working on their clients contract based in Abingdon.

The purpose of this position is to ensure the delivery of effective help desk and work scheduling services to the contract/team in compliance with the contract deliverables and KPIs.

Core role responsibilities will include:
  • To ensure compliance/adherence to all relevant end to end processes
  • To ensure processes are consistently reviewed to ensure operational excellence
  • Proactively monitor KPIs and SLA performance so that any issues are resolved to avoid failure
  • Proactively plan and schedule work so that all issues are fixed first time
  • Ensure effective CAFM and EMMA management and use
  • Service documents and certifications from Sub-Contractors gathered and logged on CAFM and subsequent reactives raised
  • Implement and comply to all account reporting process
  • Mitigation log and associated process to be managed for account
  • Holiday log and associated process to be managed for account
  • Chase Sub-Contractors for service completion sheets and ensure uploaded to CAFM
Client Facing Responsibilities
  • To establish a consistently positive working relationship with your client and end users
  • To ensure an effective feedback mechanism is in place to allow clients feedback to be monitored and actions logged and closed out
  • To ensure all applicable processes are designed to ensure operational excellence; with waste reduced and value add increased.
Health and Safety at Work
  • Ensure that you are proactively reporting near misses and/or accidents
  • Ensure accidents and incidents are consistently kept at 0
  • Ensure sufficient no. of SORs being logged and process complied with
  • Comply with PPE mandate at all times
  • Ensure RAM process is implemented and complied with
  • To maintain proficiency on all relevant IT packages and systems
  • To manage CAFM system and ensure asset data remains up to date at all times
  • Ensure consistently efficient IT hardware and software in place across account
  • Resolution of account IT issues
Commercial and Finance
  • To satisfy all contract deliverables
  • To ensure KPIs and SLAs are passed so that the company does not incur financial penalties
  • Effective implementation of authority to proceed process
  • Effective implementation of the quoted works process
  • Effective implementation of PO process on JDE
Personal Competencies: 

  • Extensive experience in a helpdesk operations and work scheduling is essential
  • Knowledge of FM processes is essential
  • Extensive experience of CAFM management is essential
  • Proficient in the use of all Microsoft IT packages including Visio is essential
  • Process design experience is desirable
  • Experience of contributing to Lean Change projects is desirable
  • Technical engineering experience is desirable
  • Excellent communication skills.
  • Excellent leadership skills.
  • Smart, presentable appearance.
  • Use of own initiative, an effective and confident administrator.
  • Personable, approachable and able to work as part of a multi-functional team.
  • Good IT skills including MS software and knowledge of bespoke software packages with an interest in learning new technologies to improve efficiency and service.
  • Working knowledge of CAFM systems and building operations, awareness of facilities disciplines to allow effective allocation of work order.
  • High Level of understanding of customer service excellence and the ability to deliver quality service.
Do you have all the required skills to be a valuable addition to the team? If you do, apply today. Apply for this job

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