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Technical Helpdesk Manager

Job title: Technical Helpdesk Manager
Contract type: Permanent
Location: Warrington, Warrington, England
Industry: Facilities Management Technical Engineering Commercial
Salary: £35000 per annum
Reference: JO-2108-245049-1
Contact name: Matt Soulsby
Contact email:

Job description

We are recruiting for a Facilities Management and Engineering Sector Service Manager to oversee, manage and coordinate all service delivery operations across a range of maintenance and FM accounts to ensure the efficient and smooth delivery of the core services to each end user. The role is essential to the larger operations in ensuing fast and efficient communication is kept between the end customer and the operational teams and account leads. The position is a permanent role paying circa 35k plus package (some mobility is required). Based from Offices in the Warrington area.

FM Service Manager Duties:
Manage all process between end user, engineering teams, helpdesk and account leads to ensure service delivery of FM operations are met and exceeded
Coordinate PPM and engineering teams via the management of helpdesk
Liaise directly with each end user include site visits and complete regular performance reviews etc.
Create and operate bespoke KPI arrangements to ensure SLA's on each account are met
Train and develop service personnel to ensure the daily operations are met
Work closely with account leads in the generation of quotation and technical documentation
The recording and monitoring of technical compliance paperwork relevant to each site within each account
Ensure the 24hr Helpdesk is operational and processes are correct in the provision of the service
Point of escalation of client complaints
Generate and record PPM and engineering data to ensure contract intel is accurate and valid
Liaise with senior management and national/regional director level personnel
Manage and coordinate the operation of the CAFM system and all associated database tools
All associated office and contractual support duties
Direct Management of service teams

The role requires the candidate to have extensive Facilities Management and/or Maintenance sector experience and the delivery of such services
The candidate must have CAFM system experience
The role requires a candidate with excellent and extensive service delivery experience including the management of 24hr Helpdesk operations
Ideally to have basic technical (M&E/HVAC) industry knowledge but not essential
The candidate must have excellent team management skills and can demonstrate team development abilities
The candidate must have good communication skills, be articulate and have the ability to liaise closely with multiple end users and clients
Valid driving license (some site visits required)

If you are interested then please click the APPLY button now 
PRS are a leading specialist recruitment and search & selection consultancy within the Building Services, FM and Support Sectors. 
Please note if you have not heard from us within 5 days, then your application has not been successful. 
PRS is an equal opportunities employer. 

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