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Telecoms Service Advisor

Job title: Telecoms Service Advisor
Contract type: Contract
Location: Portsmouth
Industry: Facilities Management
Salary: £8.21 per hour
Reference: JO-2003-237306
Contact name: Shannon Lowe
Contact email:

Job description

Role: Telecoms Service Advisor

Location: Portsmouth, PO6 3LY

Hours: Work between 6am and 22:30pm Monday- Sunday. Uplifts to be paid Monday to Friday after 20:00pm. Saturday at 30% and Sunday and bank holiday 60%.

Duration: Ongoing

Pay: £9.89


  • To provide Portsmouth Hospitals NHS Trust with a highly efficient, effective and polite service by both telephone and face to face as directed by the Manager.
  • To respond to all emergency calls and alarms such as major incident, fire and cardiac arrest, flat baby, etc. reacting swiftly and correctly and in the correct sequence to ensure all relevant persons are contacted according to the hospital/Trust procedures.
  • To ensure accurate information is always available and recorded as required, including reporting and liaise with the appropriate companies for any telephone or alarm faults.
  • Co-ordinate the booking of official taxi’s as required, including maintaining an economic use of the service. Examine and prepare accounts before authorisation of each journey.
  • To assist with the recording and to complete the costing of private calls connected through the system, including invoicing and monitoring of private accounts and scheduled submission of required reports for the Trust.
  • To participate, assist and reprogram any equipment associated with the telephone service, including bleeps, faxes, mobiles, long range pagers. The keeping of accurate records and amending information on the directory, call logger, ISDX system and provide regular printouts and associated administration duties as required.
  • Daily compilation of the doctors and managers on call duty boards, leave lists, residents list and information book to ensure accurate information is continuously communicated at all levels for the QAH site.
  • Participate in the training of newly appointed staff by mentoring and shadowing, as directed by telecommunications management to ensure the high profile of the department is maintained.
  • Put procedures into effect in the event of a Major Incident and promote rapid response by all staff concerned in the event.
  • Any other duties within the scope of the post as may be directed by the Customer Liaison Manager.

Equipment Used
  • ISDX 3000 Switchboard
  • VIP Answering and Voicemail Systems
  • Tiger Call Logging System
  • Page One Paging System
  • Multi-tone Internal Bleep System
  • Radio System
  • Alarm panels

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