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Tenant Liaison Officer - Crawley

Job title: Tenant Liaison Officer - Crawley
Contract type: Contract
Location: Crawley
Industry: Commercial
Salary: £18.50 per hour, Benefits: weekly pay
Reference: JO-2205-250041
Contact name: Veronika Jakubcikova
Contact email: veronika.jakubcikova@prsjobs.com

Job description

Job Title: Tenant Liaison Officer - mobile role
Location: Crawley
Working hours: Monday to Friday, 9am - 5pm
Type: Project work, until 31/03/2023
Pay: £18.50 per hour

Full driving license and transport required.

Are you based in Crawley? Do you have at least 2 years of Tenant/Resident Liaison Officer experience? Are you currently looking for a new temporary project to work on?
PRS are currently looking for a Tenant Liaison Officer to be field based around Crawley area. The working hours will be 9am - 5pm Monday to Friday and the pay rate will be around £18.50 per hour. This role starts on the 1/07/2022 until 31/03/2023, with the potential to be extended for the right candidate.

The Tenant Liaison Officer is responsible for liaising with tenants on water efficiency projects to keep them fully informed and schedule appointments. The Tenant Liaison Officer is the main point of contact for tenants and will manage queries and complaints in a timely manner. The Tenant Liaison Officer is responsible for carrying out pre entry visits/surveys to ensure appointments convert to installations, maximising the efficiency of the installation team. 

Your responsibilities will include:

  • Be the main point of contact for tenants and develop positive relationships with tenants to ensure customer satisfaction. 
  • Help plan and deliver literature and information to residents to encourage uptake. 
  • Ensure disruption to the residents is kept to a minimum and that they are satisfied with the works carried out. 
  • Manage any queries in a timely manner. 
  • Attending and contributing to operational/project meetings. 
  • Oversee the complaints procedure ensuring complaints are dealt with quickly and effectively. 
  • Working with project management team and installation team to keep tenants fully informed. 
  • Liaise and support tenants throughout surveys and installs. 
  • Identify any special needs or circumstances of individual residents and support where necessary 
  • Liaise with both the project management team and residents to book surveys and installations. 
  • Maintain accurate records in line with company procedures ensuring compliance with GDPR. 
  • Attend resident and communication events, open days, meetings and conferences. 
  • Meet with subcontracted and direct labour teams 
  • Pre entry visits and surveys to ensure appointments convert to installations, maximising the efficiency of the installation team. 
  • Involved in the efficient management of H&S and Quality Assurance Systems. 
  • Manage & prioritize projects according to tight timelines and ensure deadlines are achieved. 
If you have the relevant experience, are available immediately and this role sounds like you, apply now! We can't wait to hear from you! Apply for this job

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