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Workflow Assistant - Staffordshire

Job title: Workflow Assistant - Staffordshire
Contract type: Permanent
Location: Stoke, Cheshire East, England
Industry: Commercial
Salary: £18998 per annum
Reference: JO-2107-244491
Contact name: Sue Gaffney
Contact email:

Job description

PRS are recruiting for an experienced Workflow Administrator based in Stoke. This is a permanent role paying £18997.97, working Nights - 44 hours over 4 night rotating shift pattern which will encompass some weekends and Bank Holidays, dependant on fall of shift. 11 hour shifts from 21.00 - 08.00 over 4 nights on, then 4 off.

As the Workflow Administrator your key responsibilities will be to:

  • Accurate and comprehensive information gathering from clients, primarily via telephone but also originating from emails or via client systems, in order to raise and progress work orders on a number of inhouse systems.

• Liaising with subcontractors and engineers where appropriate to gain resolution for client issues.

• Raising Purchase Orders to authorise specialist contractor attendance or for materials for our engineers to complete repairs.

• Administrative duties include monitoring a number of contract specific email boxes and actioning requests as necessary, creating and sending SMS texts and emails, updating and maintaining a variety of engineer rotas, collating shift handovers and , cascading new information to the wider OOH team from the OOH dedicated email box, running reports as required.


Professional and personal competencies/qualifications  

• Educated to GCSE standard with at least 5 Grade C passes or above OR an NVQ qualification in Business Administration, Customer Service, ICT or equivalent.

• Call handling experience.

• Proficient in Microsoft Office programmes.

• Excellent communication skills.

• Evidence of working within a team and working with others to reach organisational goals.

• Organised with good planning ability and organisational skills.

If you are interested then please click the APPLY button now 

PRS are a leading specialist recruitment and search & selection consultancy within the Building Services, FM and Support Sectors. 

Please note if you have not heard from us within 5 days, then your application has not been successful. 

PRS is an equal opportunities employer. 

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