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We are recruiting for an experienced Facilities Service Delivery Manager, based City Centre Manchester. You will play a key role in managing and optimising subcontractor and agency resources to meet business needs. This is a permanent role paying £40kpa. The ideal candidate will have minimum of 3 years’ experience in supply chain roles ideally working within the Facilities Management sector.Benefits:
- Competitive salary
- 30 days holiday (including bank holidays)
- Medical Health Cash Plan
- Company Sick Pay
- Enhanced Pension Contribution
- Life Assurance Scheme
- Access to Perkbox benefits, including Wellbeing packages
- Identifying areas requiring additional subcontractor resources across geographical and service stream areas.
- Sourcing and onboarding new subcontractors, negotiating financial and commercial terms, and ensuring appropriate coverage.
- Collaborating with the National Planner to manage agency resource requests, ensuring availability of trained and certified personnel.
- Coordinating with subcontractors and suppliers to ensure jobs are equipped with necessary resources, including arranging hires for planned and emergency works.
- Negotiating and maintaining favourable commercial agreements with subcontractors and agencies.
- Conducting regular performance reviews for subcontractors and agencies with clearly defined metrics.
- Tracking, reviewing, and approving weekly agency hours, liaising with agencies, and raising purchase orders as needed.
- Monitoring agency performance, escalating any concerns to the Operations Director.
- Working closely with the Finance team to manage agency invoicing.
- Investigating and resolving complaints related to subcontractors and agencies.
- Ensuring subcontractors and agencies comply with health & safety requirements.
- Managing codes of conduct for subcontractors and agencies, ensuring compliance with the latest versions.
- Utilising Job Watch (CRM system) to monitor subcontractor and agency compliance, performance, and service delivery.
- Implementing and upholding the company’s H&S Management System within the Operations department.
- Strong written and verbal communication skills in English.
- Relevant training or qualifications in Facilities Management.
- Minimum of 3 years’ experience in supply chain roles within sectors such as FM.
- Proficiency in Microsoft Office (Outlook, Word, Excel) and experience with CAFM or similar facilities maintenance software.
- Experience in managing subcontractors within a facilities management role (desirable).
- Ability to follow logical, structured problem-solving processes.
- Strong decision-making skills based on accurate data analysis.
- Excellent client and supplier relationship management skills.
- Flexibility to work different hours/shifts, including nights and weekends.
- A strong customer focus with a commitment to high-quality service delivery.
- Ability to handle multiple priorities under pressure and deliver quality results.
- Exceptional time management and organizational skills.
- Ability to maintain confidentiality regarding employee and client information.
- Experience using the Big Change Job Watch platform (desirable).